Summary
Overview
Work History
Education
Skills
Music, Reading and cooking
Timeline
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Navneet Kaur

Navneet Kaur

Customer care executive
Mohali

Summary

Dynamic and results-oriented Customer Service Representative with proven skills in problem-solving and adaptability, honed at CMP PRIVATE LIMITED and Myogenetix India. Excelled in enhancing customer satisfaction and loyalty through effective complaint resolution and active listening. Demonstrated strong product knowledge and time management abilities, ensuring high-quality service delivery and team collaboration.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Customer Service Representative

CMP PRIVATE LIMITED
Mohali
12.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative

Myogenetix India
Amritsar
12.2022 - 06.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

GRE

Hoppers
06.2022 - 12.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

High School Diploma -

Meri Peri Secondary School
Gurdaspur
04.2001 -

High School Diploma -

Little Flower School
Burnpur, West Bengal
04.2001 -

Skills

Customer service

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Music, Reading and cooking

Hobbies and Interests:

  • Music: Passionate about listening music and exploring different genres of music. I also enjoy composing and performing original pieces. Music has enhanced my creativity, patience, and discipline.
  • Reading: Avid reader of [genres, e.g., fiction, non-fiction, self-development], which helps me expand my knowledge and stay informed about current trends. I enjoy books on [ personal growth, biography, history].
  • Cooking: Enthusiastic about experimenting with new recipes and honing culinary skills. Cooking has taught me attention to detail, time management, and problem-solving, as well as the ability to work under pressure when preparing meals for groups.

Timeline

Customer Service Representative

CMP PRIVATE LIMITED
12.2023 - Current

Customer Service Representative

Myogenetix India
12.2022 - 06.2023

GRE

Hoppers
06.2022 - 12.2022

High School Diploma -

Meri Peri Secondary School
04.2001 -

High School Diploma -

Little Flower School
04.2001 -
Navneet KaurCustomer care executive