Navneet Kumar
New Delhi
Summary
Dynamic leader with a proven track record at ICONIC FASHION RETAILING PVT LIMITED, excelling in Omni-Channel Operations Management and fostering cross-functional collaboration. Spearheaded supply chain optimizations, significantly enhancing customer satisfaction and operational efficiency. Expert in leveraging ECommerce Platform Integration and adept at driving process improvements, showcasing adaptability and a commitment to excellence.
Overview
13
13
years of professional experience
Work History
SR. MANAGER OPERATION
ICONIC FASHION RETAILING PVT LIMITED
Gurgaon
10.2024 - Current
- Oversee the daily operations of the warehouse for both B2C (Direct-to-Consumer) and B2B (Business-to-Business) operations, ensuring the smooth flow of products from inventory to order fulfillment
- Manage stock levels and ensure timely dispatches for all B2C and B2B orders, coordinating closely with warehouse teams to meet fulfillment timelines
- Ensure efficient and accurate order picking, packing, and shipping for both B2C and B2B sales channels, meeting KPIs and service level agreements (SLAs)
- Work closely with logistics teams to optimize warehouse space and streamline processes for both B2C and B2B order fulfillment
- Manage real-time inventory visibility across multiple platforms (marketplaces, D2C, B2B), ensuring stock levels are accurately tracked and synchronized between the warehouse and eCommerce channels
- Lead the inventory management process, including stock rotation (FIFO), to prevent stockouts, minimize excess inventory, and ensure proper replenishment across all sales channels
- Oversee inventory forecasting, coordinating with the procurement team to meet demand while optimizing supply chain operations
- Perform daily reconciliations of marketplace (e.g., Amazon, Flipkart, Myntra) and D2C dispatches and returns, ensuring accurate alignment between warehouse operations and marketplace reporting systems
- Work with the warehouse and customer service teams to manage returns and reverse logistics, ensuring that returned items are processed and restocked correctly, and returned inventory is reflected in the system
- Identify and resolve any discrepancies in inventory levels or returns, collaborating with the finance and marketplace teams for effective resolution
- Oversee the management of marketplace claims, including issues related to lost, damaged, or incorrectly fulfilled orders
- Investigate claims, liaise with the warehouse and logistics teams to identify the root cause, and ensure claims are resolved promptly according to marketplace guidelines and timelines
- Maintain strong relationships with marketplace account managers, ensuring compliance with marketplace policies and minimizing penalties or disruptions in operations
- Manage last-mile delivery operations, working with logistics providers to ensure that orders are delivered to customers on time and in full
- Monitor and optimize last-mile delivery performance, focusing on reducing delivery times, minimizing costs, and improving the customer experience
- Address delivery-related issues, such as delays or customer complaints, and ensure that these are resolved promptly
- Oversee the end-to-end supply chain process, from supplier management to warehouse operations and final delivery, ensuring smooth coordination between teams and external partners
- Track and analyze supply chain metrics, such as lead times, delivery performance, and cost efficiency, to identify areas for improvement and implement corrective actions
- Collaborate with suppliers, vendors, and internal stakeholders to ensure stock levels align with sales demand across all channels and customer touchpoints
- Develop, implement, and maintain Standard Operating Procedures (SOPs) that align with the policies of major eCommerce marketplaces (e.g., Ajio, Tata Luxury, Myntra, Nykaa etc.)
- Ensure that all warehouse and dispatch operations are compliant with marketplace guidelines, covering order fulfillment, returns processing, claim management, and product listings
- Collaborate with the eCommerce and warehouse teams to ensure that all processes follow best practices for accuracy and efficiency, reducing errors and operational delays
- Stay updated on marketplace policy changes and adapt internal SOPs to ensure continued compliance
- Implement loss prevention strategies to minimize shrinkage, theft, and damage during the warehouse process, including proper handling, storage, and transportation of goods
- Oversee inventory management systems to ensure that stock discrepancies are promptly identified and investigated and lost or damaged items are accounted for
- Coordinate with warehouse teams to audit inventory regularly and perform checks to prevent inventory loss and maintain accurate stock levels
- Ensure the security of both physical warehouse locations and digital systems by implementing best practices and ensuring all operational staff is trained on loss prevention protocols
- Continuously review and improve internal processes and SOPs to align with best practices and marketplace policies
- Evaluate operational bottlenecks and implement solutions that improve efficiency, reduce costs, and enhance customer experience
MANAGER ECOMMERCE OPERATIONS
ICONIC FASHION RETAILING PVT LIMITED
Gurgaon
10.2022 - 09.2023
- Oversee the daily operations of the warehouse for both B2C (Direct-to-Consumer) and B2B (Business-to-Business) operations, ensuring the smooth flow of products from inventory to order fulfillment
- Manage stock levels and ensure timely dispatches for all B2C and B2B orders, coordinating closely with warehouse teams to meet fulfillment timelines
- Ensure efficient and accurate order picking, packing, and shipping for both B2C and B2B sales channels, meeting KPIs and service level agreements (SLAs)
- Work closely with logistics teams to optimize warehouse space and streamline processes for both B2C and B2B order fulfillment
- Manage real-time inventory visibility across multiple platforms (marketplaces, D2C, B2B), ensuring stock levels are accurately tracked and synchronized between the warehouse and eCommerce channels
- Lead the inventory management process, including stock rotation (FIFO), to prevent stockouts, minimize excess inventory, and ensure proper replenishment across all sales channels
- Oversee inventory forecasting, coordinating with the procurement team to meet demand while optimizing supply chain operations
- Perform daily reconciliations of marketplace (e.g., Amazon, Flipkart, Myntra) and D2C dispatches and returns, ensuring accurate alignment between warehouse operations and marketplace reporting systems
- Work with the warehouse and customer service teams to manage returns and reverse logistics, ensuring that returned items are processed and restocked correctly, and returned inventory is reflected in the system
- Identify and resolve any discrepancies in inventory levels or returns, collaborating with the finance and marketplace teams for effective resolution
- Oversee the management of marketplace claims, including issues related to lost, damaged, or incorrectly fulfilled orders
- Investigate claims, liaise with the warehouse and logistics teams to identify the root cause, and ensure claims are resolved promptly according to marketplace guidelines and timelines
- Maintain strong relationships with marketplace account managers, ensuring compliance with marketplace policies and minimizing penalties or disruptions in operations
- Manage last-mile delivery operations, working with logistics providers to ensure that orders are delivered to customers on time and in full
- Monitor and optimize last-mile delivery performance, focusing on reducing delivery times, minimizing costs, and improving the customer experience
- Address delivery-related issues, such as delays or customer complaints, and ensure that these are resolved promptly
- Oversee the end-to-end supply chain process, from supplier management to warehouse operations and final delivery, ensuring smooth coordination between teams and external partners
- Track and analyze supply chain metrics, such as lead times, delivery performance, and cost efficiency, to identify areas for improvement and implement corrective actions
- Collaborate with suppliers, vendors, and internal stakeholders to ensure stock levels align with sales demand across all channels and customer touchpoints
- Continuously identify and implement process improvements in warehouse operations, inventory management, dispatches, returns, and claims management to increase efficiency and reduce operational costs
- Work closely with the IT team to identify opportunities for automation and system integration, streamlining processes for both warehouse and supply chain functions
PRODUCT MANAGER
ICONIC FASHION RETAILING PVT LIMITED
Gurgaon
03.2020 - 09.2022
- Oversee the development and integration of the Iconic fashion website, ensuring seamless connectivity between backend systems (WMS, ERP) and eCommerce platforms
- Work closely with IT and development teams to support new module development initiatives, adding features and functionality to the website to enhance user experience, performance, and scalability
- Ensure the maintenance of the website, handling any technical issues or bugs that may arise, and collaborating with developers to fix and optimize the platform
- Take ownership of backend and frontend management, ensuring both aspects of the website are fully functional, optimized, and aligned with business goals
- Build and manage new warehouse set-ups specifically for the Iconic fashion brand, ensuring the infrastructure and processes are optimized for eCommerce order fulfillment
- Coordinate with internal and external teams to ensure that warehouse operations align with Omni-channel sales and distribution requirements
- Manage the product listings across all eCommerce platforms, ensuring that all product details, images, descriptions, and pricing are up-to-date and optimized for visibility and conversion
- Collaborate with the marketing and product teams to optimize listings based on performance data, ensuring top placement in search results and effective promotion strategies
- Lead the daily operations of the Omni-channel business, coordinating activities across multiple eCommerce marketplaces (Amazon, Flipkart, Myntra, TATA Cliq) and the Iconic fashion website
- Track and manage order processing to ensure all orders are processed in compliance with Service Level Agreements (SLAs), collaborating with the warehouse and logistics teams for timely fulfillment
- Empanel and manage marketplace accounts, ensuring that product listings, stock updates, and pricing are consistently accurate across all channels
- Oversee daily stock updates on eCommerce portals (Amazon, Flipkart, etc.), ensuring real-time synchronization with warehouse inventory
Assistant Manager
Monte Carlo Fashion Limited
Gurgaon
04.2017 - 02.2020
- Oversee the end-to-end warehouse operations, including the management of inbound and outbound shipments, inventory storage, and order fulfillment
- Ensure smooth operations with 3PL partners, coordinating daily activities to align with business requirements
- Manage logistics for various channels, including D2C, Marketplace (Amazon, Myntra, Flipkart), and B2B dispatches, ensuring timely and accurate deliveries
- Implement and enforce SOPs to standardize operations and improve warehouse efficiency
- Perform regular inventory reconciliations, ensuring accurate stock levels and resolving discrepancies in coordination with marketplaces and internal teams
- Maintain optimal inventory levels across all channels to meet demand while minimizing excess stock
- Monitor and manage stock rotation (FIFO) and carry out regular inventory audits to ensure accuracy
- Collaborate with the purchasing and procurement teams to optimize inventory flow and minimize stockouts
- Lead the onboarding process of 3PL warehouses, ensuring smooth integration and alignment with operational goals
- Manage the relationship with 3PL providers, ensuring high service levels, timely deliveries, and efficient operations
- Oversee daily coordination with 3PL partners to ensure the smooth execution of logistics processes
- Ensure regular reconciliation of inventory, orders, and shipments with marketplaces (Amazon, Myntra, Flipkart, etc.), resolving any discrepancies promptly
- Collaborate with the finance and accounting teams to ensure accurate financial reporting related to marketplace orders and dispatches
- Oversee the development and integration of Warehouse Management System (WMS) with ERP, website platforms, and various marketplace APIs
- Work closely with IT and technical teams to ensure seamless integration between systems, optimizing data flow and operational efficiency
- Continuously evaluate and improve warehouse processes, focusing on automation and system improvements to enhance speed, accuracy, and cost efficiency
- Assist in the development and implementation of an Omni-Channel strategy, ensuring a consistent and seamless experience for customers across all platforms (website, marketplaces, etc.)
- Monitor and optimize operations to support D2C, B2B, and marketplace fulfillment across multiple channels
Executive
Monte Carlo Fashion Limited
Ludhiana
09.2011 - 03.2017
- Oversee the daily operations of the warehouse, including goods receipt, storage, and dispatch
- Ensure that all warehouse operations are carried out in compliance with company policies and industry standards
- Maintain accurate inventory records and ensure that stock levels are properly managed and controlled
- Plan, organize, and allocate resources efficiently to meet daily operational targets
- Lead, supervise, and motivate warehouse staff to ensure productivity and operational targets are met
- Provide training and development opportunities for staff to improve their skills and efficiency
- Conduct performance reviews and provide feedback to team members
- Monitor stock levels to avoid shortages or overstocking
- Implement effective stock rotation systems (e.g., FIFO – First In, First Out)
- Perform regular stock audits and reconcile discrepancies in inventory counts
- Coordinate inbound and outbound shipments, ensuring timely and accurate deliveries
- Prepare shipping documentation and work with transport teams to ensure smooth delivery operations
- Collaborate with logistics teams to optimize transportation routes and reduce costs
- Prepare and submit reports on warehouse activities, including inventory levels, staff performance, and operational efficiency
- Utilize warehouse management systems to track inventory, orders, and shipments
- Ensure data accuracy in the system and troubleshoot any issues related to technology
Education
BBA -
Global institute of management and technology
Noida05.2011
12th -
Punjab school education board
LUDHIANA, PUNJABHigh School Diploma -
Punjab school education board
LUDHIANA, PUNJABSkills
- Omni-Channel Operations Management
- B2C Operations
- D2C Operations
- B2B Operations
- Warehouse Operations
- Supply Chain Coordination
- ECommerce Platform Integration
- Standard Operating Procedures (SOPs)
- Inventory Management
- Dispatch and Return Reconciliation
- Marketplace Claim Management
- Last-Mile Delivery Logistics
- Supply Chain Performance Optimization
- Loss Prevention Strategies
- Operational Data Analysis
- Bottleneck Identification
- Process Improvement
- Cost Reduction
- Customer Satisfaction Enhancement
- Leadership
- Cross-Functional Collaboration
- Adaptability
Awards
- Employee of the Year Award, 2022, Recognized for exceptional performance and contributions to team success.
- OMNI - Highest Revenue from Limited Store, 2022, Achieved the highest revenue for OMNI from a limited store, driving significant growth and exceeding sales targets.
Personal Information
Title: Sr.Manager Ecommerce Operations
Timeline
SR. MANAGER OPERATION
ICONIC FASHION RETAILING PVT LIMITED
10.2024 - Current
MANAGER ECOMMERCE OPERATIONS
ICONIC FASHION RETAILING PVT LIMITED
10.2022 - 09.2023
PRODUCT MANAGER
ICONIC FASHION RETAILING PVT LIMITED
03.2020 - 09.2022
Assistant Manager
Monte Carlo Fashion Limited
04.2017 - 02.2020
Executive
Monte Carlo Fashion Limited
09.2011 - 03.2017
BBA -
Global institute of management and technology
12th -
Punjab school education board
High School Diploma -
Punjab school education board
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