Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Navneet Mishra

Sahibabad

Summary

Experienced Customer Service Associate skilled in resolving inquiries, handling complaints, and delivering excellent customer experiences. Strong communicator with a focus on problem-solving and building lasting relationships. Proficient in using CRM tools to enhance efficiency and satisfaction.

Overview

9
9
years of professional experience

Work History

Customer Service Associate

Cogent-e-services
05.2021 - 10.2024
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Customer Service Associate

Tech Mahindra
10.2015 - 12.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded proactively and positively to rapid change.

Education

Diploma in Electrical Eng. (NCVT)
05-2015

Intermediate (RIOS)
04-2014

Matriculation (CBSE)
04-2011

Skills

  • Strong communication and interpersonal skills
  • Problem-solving and conflict resolution
  • Active listening Empathy and patience
  • Customer relationship management (CRM)

Languages

English
Hindi

Timeline

Customer Service Associate

Cogent-e-services
05.2021 - 10.2024

Customer Service Associate

Tech Mahindra
10.2015 - 12.2020

Diploma in Electrical Eng. (NCVT)

Intermediate (RIOS)

Matriculation (CBSE)

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Navneet Mishra