NAVNEET SINGH

Company Overview: A leading public sector bank in India

• Handling Retail LOS & LMS, Secured & Unsecured Lending and Credit Underwriting with average ticket size of 20 Lacs.
• Exercising sanctioning powers both lending and non-lending/administrative and reporting.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were 90% met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently exceeded by 20% annually.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth by 20% annually..
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Company Overview: One of the prominent private sector banks in India

• Oversaw compliance desk with transactions totaling ₹INR 300 CR monthly
• Ensured strict adherence to bank policies and RBI, SEBI, FEMA, FEDAI etc
• Ensuring smooth execution of internal and external audits
• Post audit reporting and rectification submission
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• One of the prominent public sector banks in India
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Developed detailed plans based on broad guidance and direction.

Company Overview: One of the prominent public sector banks in India

• Handled day-to-day banking operations of daily 500 transactions as Service Operation Manager
• Ensuring error free operation at branch
• Increased sales through effective merchandising strategies and targeted promotions.
• Retail LOS/LMS for secured & Unsecured Loans
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Credit Underwriting
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• Assisted in budget preparation, ensuring alignment with financial goals.

Company Overview: A company specializing in various IT solutions

• Developed solutions improving project delivery by 25% through clear scope and objective alignment
• Preparing a business/user requirements document to clearly outline project needs and deliverables.
• Estimating the cost and effort (ETA) required to complete the project, ensuring resources are allocated efficiently.
• Creating a project initiation document/proposal outlining the project scope, goals, execution methods, and timelines.
• Ensuring smooth coordination between stakeholders and the technical team for a seamless project flow.
• Conducting regular meetings with stakeholders to review progress and address any concerns or changes in requirements.
• Monitoring project milestones and timelines to ensure timely delivery.

Company Overview: A technology company focused on software development

• Increased cross-department efficiency by 25% by implementing solutions bridging business and IT
• Improved client satisfaction by 25% by assisting in planning and implementation of projects with Senior Analyst
• Implemented Agile methodologies that improved overall project delivery timelines while maintaining quality standards.