Navneet Singh
Technical Success Manager - Security
Bangalore
Summary
Experienced technical manager with over 10+ years of versatile technology expertise in security management, cyber resilience planning, problem-solving, and communication. Collaborates closely with Products and Development teams to contribute valuable insights and expertise for successful outcomes. Demonstrates ability to effectively manage projects, streamline processes, and implement innovative solutions. Committed to staying up-to-date with the latest industry trends and advancements to ensure optimal performance and security for organizations.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Technical Success Manager - SaaS
Commvault Systems
01.2020 - Current
- Developing and managing the IAM strategy aligned with business goals and compliance requirements.
- Preparing the Cyber resiliency plan for the enterprise customers.
- Understanding of authentication and authorization protocols (e.g., SAML, OAuth, OpenID Connect), access control models (e.g., RBAC, ABAC, Zero Trust), and general security frameworks.
- Working on different security platforms such as identity and access management (IAM), endpoint security, threat detection, or security operations solutions.
- Working on cloud security best practices across major cloud providers (Azure, AWS and OCI).
- Working on security automation, AI/ML applications in cybersecurity, and threat intelligence.
- Understanding of modern security architectures, including Zero Trust, defense-in-depth, and risk-based security models.
- Working on customer onboarding and joining the call with leadership, sales to create the success plan for the customer.
- Onboarding the small account using automation – using REST API calls.
- Presenting data to the customer on a monthly basis for multiple accounts.
Senior Engineer
CenturyLink Limited
06.2019 - 03.2020
- Worked on Commserv DB issues and on the Configuration part
- Managed the security issues like 2FA and SAML integration issues
- Managed the environment down scenarios like SEV 0 cases
- Managed the day to day backup cycle issues like Full, Incremental and Synthetic Full backups
- Worked on Schedule and storage policies issues
- Worked on workflows to automate the manual task
- Virtualization backups and Storage utilization
- Worked on Network related issues, Migrations issues
Senior Engineer
Mindtree Limited
05.2018 - 05.2019
- DHCP scope reservation and DNS Entries
- Virtualization through VMware
- Disk space issues analysis through Tree Size, Server decommission request
- Server access with admin and non-admin privileges
- Winsxs cleanup, Disk Expansion for VM and Physical Machine
- Worked on VM migration, Storage Migration
- SQL Server installation and configuration
- Windows server troubleshooting like performance, failure, RDP Issues
- Performed Change as per the customer requirement
- Working on DC replication issues
System Admin
NTT Data Services
06.2016 - 05.2018
- Password and tool access issues of users
- Managed Physical server and VM’s
- Performed Server RFB’s on daily basis
- Managed weekend change request as per the client requirement
- RBAC and SSO configurations.
- Windows server troubleshooting through windows registry, Event Viewer.
Escalation Engineer
Convergys India Services
08.2014 - 06.2016
- Operating system installation and configuration
- Operating system related troubleshooting
- Software Installation and configuration
- VPN related troubleshooting
- Windows update issues
- Microsoft Outlook related issues (Exchange and other accounts)
- Outlook.com web mail related issues
- Provided support through chat and call to the users
- Timely Escalation / Status updates / reports and 100% SLA Adherence
- Responded to customer queries, mails and requests on time with quality and following defined process
- Identify repeated issues, perform root cause analysis (RCA) & complete documentation (KB article) of problems and solutions
Education
M.Sc. - Computer Science
VIT UNIVERSITY
06.2011 - 07.2013
BCA - undefined
WBUT
08.2008 - 04.2011
Skills
- Cybersecurity resilience
- Cloud technology proficiency
- Risk identification
- Access control implementation
- Efficiency through automation
- Strategic account oversight
- Mentoring and development
Accomplishments
Ransomware Recovery for Bluestar Account
The environment was totally DOWN and customer was about to loose million rupees data. Worked with the recovery team and recovered their Critical data. Got appreciation from CIO of Bluestar "Suresh Iyer", Commvault CEO and HR Head.
The customer had deleted the critical data by mistake. Helped them for the end to end recovery and got appreciation from the Commvault Higher Management.
Got managerial award in Q4 FY23 for top performer in the team and a Start performer award in Q2 FY24. Represented automation project to CCO to accelerate the onboarding.
Certification
Commvault Professional
Timeline
Technical Success Manager - SaaS
Commvault Systems
01.2020 - Current
Senior Engineer
CenturyLink Limited
06.2019 - 03.2020
Senior Engineer
Mindtree Limited
05.2018 - 05.2019
System Admin
NTT Data Services
06.2016 - 05.2018
Escalation Engineer
Convergys India Services
08.2014 - 06.2016
M.Sc. - Computer Science
VIT UNIVERSITY
06.2011 - 07.2013
BCA - undefined
WBUT
08.2008 - 04.2011
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