Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Navneet Singh Rai

Bangalore

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Academic Counselor

IIC Lakshya
Bangalore
01.2025 - Current
  • Facilitated course selection for students, focusing on CA, ACCA, and CMA options.
    Managed onboarding activities for students, ensuring effective transition experiences.
    Performed follow-up communications to address student needs throughout the onboarding phase.
    Worked alongside academic and support teams to enhance enrollment efficiency.
  • Conducted one-on-one meetings with students to discuss academic goals, educational plans and post-graduation options.
  • Driving revenue generation while strictly adhering to established protocols and procedures.
    Handling escalations efficiently to maintain service quality and client retention.
  • Conducting market research and analysis to identify trends and growth opportunities.
    Adjusting sales strategies based on findings to maximize growth potential.

Senior Career Counselor

Miles Education
Bangalore
01.2024 - 10.2024
  • Guided candidates through US CPA/CMA programs and addressed visa-related inquiries.
  • Managed enrollment processes, including EMI and technical documentation.
  • Coordinated virtual meetings to facilitate effective onboarding experiences.

Academic Counselor

U-NEXT
Bangalore
02.2023 - 07.2023
  • Enrolled students into MBA and M.Sc. programs to enhance academic growth.
  • Provided academic counseling, ensuring alignment with student success metrics.
  • Executed daily responsibilities with accuracy and efficiency.

Pre-Sales Associate

BYJU’S
Bangalore
04.2021 - 11.2022
  • Achieved weekly and monthly revenue and sales conversion targets.
  • Conducted follow-ups with leads via phone, email, and online platforms.
  • Delivered engaging product demos of BYJU’S learning app to students and parents.
  • Built strong relationships with students and parents to foster trust.
  • Collected customer feedback to identify market trends and suggested improvements.
  • Maintained accurate records using CRM tools and provided performance reports.

Onboarding Executive

Amazon India
Bangalore
07.2020 - 02.2021
  • Guide new sellers through the end-to-end registration process on Amazon Seller Central.
  • Verify seller documents (GST, PAN, bank details, address proof) in compliance with Amazon policies.
  • Assist sellers in understanding account creation, listing requirements, and basic portal navigation.
  • Help sellers in uploading their product catalog, images, descriptions, and pricing.
  • Provide support for bulk listing via Excel templates or APIs where applicable.
  • Ensure product listings meet Amazon’s content guidelines and category standards.
  • Conduct onboarding sessions and training webinars to educate sellers on:
    Amazon policies
    Order management
    Inventory handling
    Pricing strategies
    Performance metrics (e.g., ODR, late shipment rate)
  • Share resources and tools for improving visibility and conversion (e.g., A+ content, Sponsored Ads).
  • Address seller queries related to account setup, policy compliance, and technical issues.
  • Coordinate with internal teams (catalog, payments, compliance) to resolve seller onboarding issues.
  • Escalate issues that require specialized support.
  • Track onboarding progress using internal dashboards and tools.
  • Follow up with sellers who drop off mid-process to improve activation rates.
  • Ensure that sellers go live (start receiving orders) as quickly and smoothly as possible.
  • Ensure sellers meet Amazon’s legal and operational compliance standards.
  • Verify that restricted products or categories are not listed without approval.
  • Provide feedback to internal teams on seller pain points to improve onboarding workflows.
  • Suggest ways to automate or streamline parts of the onboarding journey.

Refinery Trainee

Guru Gobind Singh Refinery (GGSR)
Bathinda- Punjab
10.2015 - 12.2015
  • Learn and assist in monitoring various units of the refinery (e.g., CDU/VDU, FCC, Hydrocracker, Reformers, etc.).
  • Observe and understand process parameters such as pressure, temperature, flow rates, and quality specs.
  • Support senior engineers in troubleshooting process-related issues.
  • Work on field assignments under the guidance of panel/field operators and shift engineers.
  • Perform routine checks on equipment like pumps, compressors, heat exchangers, etc.
  • Participate in start-up, shutdown, and emergency handling drills.
  • Assist the maintenance team in preventive and corrective maintenance activities.
  • Learn how to read and interpret P&IDs, equipment layouts, and maintenance schedules.
  • Help log and track maintenance work in ERP systems (e.g., SAP).
  • Understand and follow safety guidelines (e.g., HAZOP, HSE, PPE usage).
  • Participate in safety drills, toolbox talks, and audits.
  • Report unsafe practices or incidents to supervisors promptly.
  • Prepare training reports, shift handover notes, and basic technical documentation.
  • Assist in data collection for process optimization or reliability studies.
  • Participate in classroom and on-the-job training modules on refinery processes, utilities, and control systems (DCS, SCADA).
  • Attend sessions on environmental regulations, emission controls, and effluent treatment.
  • Regularly interact with mentors and supervisors for feedback and guidance.
  • Get exposure to different departments like QA/QC labs, planning & scheduling, logistics, and utilities (steam, water, power, etc.).
  • Learn about refinery economics, product blending, and inventory control.

Education

Bachelor of Technology - Mechanical Engineering

Monad University
Hapur
05-2016

Diploma - Mechanical Engineering

Monad University
Hapur
05-2013

High School Diploma -

Sant Isher Singh Public School
Mohali
05-2010

Skills

  • CATIA V5 and AutoCAD
  • SolidWorks expertise
  • Forklift operation and tool handling
  • Welding and mechanical tools
  • Refinery operations knowledge
  • Project management fundamentals
  • Technical sales and customer engagement
  • Microsoft Office proficiency
  • Communication skills
  • Team collaboration

Affiliations

  • Strength training and fitness goal-setting emphasize discipline and consistency
  • I love to travel and explore new places
  • Eating different types of meals

Languages

Punjabi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2

Certification

  • Certified SOLIDWORKS Associate (CSWA)
  • Forklift Operator – Certified

Timeline

Academic Counselor

IIC Lakshya
01.2025 - Current

Senior Career Counselor

Miles Education
01.2024 - 10.2024

Academic Counselor

U-NEXT
02.2023 - 07.2023

Pre-Sales Associate

BYJU’S
04.2021 - 11.2022

Onboarding Executive

Amazon India
07.2020 - 02.2021

Refinery Trainee

Guru Gobind Singh Refinery (GGSR)
10.2015 - 12.2015

Bachelor of Technology - Mechanical Engineering

Monad University

Diploma - Mechanical Engineering

Monad University

High School Diploma -

Sant Isher Singh Public School

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Navneet Singh Rai