Navnit Singh
Newcastle
Summary
. Highly analytical Business Analyst with background in identifying business needs and determining solutions to business problems. Strong skills in data analysis, project management, and strategic planning, coupled with ability to communicate effectively with stakeholders at all levels. Proven track record of improving operational efficiency and driving growth by successfully implementing innovative strategies and process improvements.
Overview
5
5
years of professional experience
Work History
Sales Specialist/Analyst Consultant
Accenture
01.2024 - Current
- Conducted data analysis on Virgin Media O2 customer service operations, resulting in 15% reduction in average handling time .
- Collaborated with cross-functional teams to document business requirements and improve process workflows.
- Implemented CRM dashboard in Salesforce, increasing team efficiency by 20% in tracking customer interactions .
Business Analyst/Business Development Manager
Planet Spark Education
04.2021 - 12.2022
- Led team of 60, achieving revenue increase of 25% through strategic market analysis and product positioning.
- Analyzed inbound calling processes, identifying bottlenecks and implementing solutions that improved call conversion rates by 30% .
- Collaborated with stakeholders to define project objectives and criteria.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
Business Analyst/Sales Manager
Wizklub Learning
10.2019 - 04.2021
- Managed CRM activities, resulting in 40% increase in client retention through targeted communication strategies.
- Performed gap analysis to identify areas of improvement.
- Conducted market research to identify opportunities in education sector, leading to onboarding of key NBFC clients .
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Education
MBA - Business Administration And Management
Anglia Ruskin University
CambridgeBachelor of Science - Bachelor's in Computer Science Engineering
Amity University
RajasthanSkills
- Business Analysis
- Data Analysis
- Requirements Gathering
- Process Improvement
- Stakeholder Management
- Project Management
- Business Process Mapping
- Business Intelligence
- Agile Methodologies
- User Stories
- Data Modeling
- SQL
- Tableau
- Microsoft Excel
- Microsoft PowerPoint
- CRM Systems
- Business Strategy
- Competitive Analysis
- Cost-Benefit Analysis
- ROI Analysis
- Dashboard Creation
- Reporting and Documentation
- Communication Skills
- Attention to Detail
Timeline
Sales Specialist/Analyst Consultant
Accenture
01.2024 - Current
Business Analyst/Business Development Manager
Planet Spark Education
04.2021 - 12.2022
Business Analyst/Sales Manager
Wizklub Learning
10.2019 - 04.2021
MBA - Business Administration And Management
Anglia Ruskin University
Bachelor of Science - Bachelor's in Computer Science Engineering
Amity University
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