Navtejbir Singh
Operations And Accounts Manager
Dhariwal
Work Preference
Summary
Results-oriented Operations and Customer Service Professional with over 8 years of experience in customer support, operations management, and account administration. Expertise in client relationship management, process optimization, and team coordination. Skilled in enhancing organizational efficiency and resolving customer issues, with a track record of contributing to business growth.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Guest Service Officer
Plaza Premium Lounge
03.2018 - 02.2021
- Worked as Guest Service Officer at Plaza Premium Lounge Delhi Airport.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Handled VIP's and Celebrities at Terminal 3
Customer Service Executive
Tech Mahindra
04.2022 - 02.2024
- Worked as Customer Service Executive at Tech Mahindra(Flipkart process)
- Assisted customers with product inquiries, ensuring clear communication and effective resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
CAP Associate
Amazon
03.2024 - 04.2025
- Worked with Amazon in the Concession Abuse Prevention team (CAP Associate).
- Delivered exceptional customer service remotely via phone and email inquiries.
- Promoted an inclusive workplace culture that fostered collaboration, respect, and commitment to shared goals.
- Supported daily operations by coordinating logistics and inventory management tasks.
Operations and Accounts Manager
Dream Worldwide Career Solutions, Dubai
06.2025 - 06.2026
- Managed client accounts, delivering timely service and maintaining high satisfaction levels.
- Oversaw daily business operations, ensuring efficient workflow and consistent service delivery.
- Develop and implement process improvements that enhance operational efficiency and productivity.
- Coordinated with international clients, recruitment partners, and vendors to facilitate seamless operations.
- Handle client relationships, address concerns, and maintain high levels of customer satisfaction.
- Prepare operational and financial reports for management review.
- Coordinate with international clients, recruitment partners, and vendors to ensure seamless operations.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
Education
10+2 -
M.M. Sen. Sec. School
Dhariwal 04.2001 -
10th -
Little Flower Convent School
Dhariwal, Punjab 04.2001 -
Diploma - Aviation And hospitality
Annamalai University
AmritsarCabin Crew And Ground Handling Training - Aviation
Alroz Aviation
Delhi 04.2001 -
Skills
Customer support
Customer relationship
CRM Systems
Attention to detail
Problem-solving
Time management
Multitasking Abilities
Flexible and adaptable
Calm under pressure
Teamwork and collaboration
In-person communication
Active listening
Conflict resolution
Microsoft Office
Interests
Travelling, Listening to music, Reading motivational books
Disclaimer
I do hereby declare that the above particulars are true and correct to the best of my knowledge and belief. If any information being found false or incorrect, my candidature will be liable to get cancelled.
Timeline
Operations and Accounts Manager
Dream Worldwide Career Solutions, Dubai
06.2025 - 06.2026
CAP Associate
Amazon
03.2024 - 04.2025
Customer Service Executive
Tech Mahindra
04.2022 - 02.2024
Guest Service Officer
Plaza Premium Lounge
03.2018 - 02.2021
10+2 -
M.M. Sen. Sec. School
04.2001 -
10th -
Little Flower Convent School
04.2001 -
Cabin Crew And Ground Handling Training - Aviation
Alroz Aviation
04.2001 -
Diploma - Aviation And hospitality
Annamalai University