Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Navya Bitra

Bangalore

Summary

Experienced Xstore Technical Support Specialist with over 7 years of proven success in Oracle Xstore rollouts, L2/L3 production support, and incident resolution. Adept at leading store implementations, coordinating with cross-functional teams, and resolving high-impact production issues across retail domains. Recognized for ensuring operational excellence, proactive monitoring, and seamless support delivery.

Overview

7
7
years of professional experience
1
1
Certification

Work History

L2/L3 Senior software Developer - Support

Louis Vuitton
10.2020 - Current
  • Acted as the Order to Cash Project Lead, driving resolution of complex order-related issues by collaborating across systems and teams.
  • Proactively identified order-related anomalies using Power BI dashboards and SQL queries, significantly reducing incident backlog and improving issue detection time.
  • Led the development of Power BI dashboards to track and compare order statuses across systems, enabling faster RCA and better visibility for stakeholders.
  • Acted as Xstore Upgrade Lead, overseeing the planning, coordination, and execution of upgrade activities; implemented automation to streamline repetitive upgrade tasks.
  • Served as Incident Manager, managing ticket assignments, follow-ups, and ensuring adherence to SLA/KPIs across the support lifecycle.
  • Operated as Shift Lead, taking full ownership of shift-level operations, issue escalations, and communication with onshore/offshore teams to ensure seamless service continuity.
  • Involved in Problem Management and tracking of the related Incidents and Pushing the development team to Apply Fix.
  • Develop technical documentation and suggest functional enhancements based on issue patterns.

Developer & Support

Forever New India/South Africa
05.2019 - 09.2020
  • Led Xstore v7/v17 rollout across stores in India and South Africa.
  • Delivered training sessions at client sites on Xstore functionality.
  • Handled patch deployments, store configuration, and custom enhancements as per CRs.
  • Monitored daily sales flows between XCenter, NetSuite, and stores.
  • Maintained audit logs, resolved report discrepancies, and ensured system synchronization.

Rollout Engineer

Arvind Lifestyle Brands
03.2019
  • Executed Xstore v15 rollout across 80+ stores and 60 registers.
  • Managed patch deployments, MNT creations, and in-store promotion setups.

Support Engineer

Total Wine & More (US)
09.2018
  • Supported store open/close activities, polling, and register connectivity issues.
  • Restored Xstore database and monitored nightly scan processes.

Education

B.E. - Computer Science

Sri Venkateshwara College of Engineering
01.2018

Pre-University - MPC

NRI Junior College
01.2014

SSLC -

Bhashyam Public School
01.2012

Skills

  • Xstore Versions: v5, v7, v15, v17, v18, v19 ERP & CRM: NetSuite, Capillary, Relate, Qwikcilver, Web Methods, KBRW, OpenSearch, Mulesoft
  • Databases: Oracle 12c/11g, SQL Server
  • Tools: Jupyter Notebook, PyCharm, JIRA, Ivanti, Heat System, Freshworks, Service Now
  • Reporting/Monitoring: Grafana, Kibana, Power BI
  • Languages: Python, HTML, jQuery, Data Visualization

Certification

  • Oracle Certified Xstore Point of Sale 2020 Techno-Functional Implementation Specialist
  • Received Spark Award, Jewels Award for seamless handling of Xstore upgrades and parallel ticket management
  • Client appreciation for successful rollouts and post-go-live support (Arvind Lifestyle, Forever New)

Timeline

L2/L3 Senior software Developer - Support

Louis Vuitton
10.2020 - Current

Developer & Support

Forever New India/South Africa
05.2019 - 09.2020

Rollout Engineer

Arvind Lifestyle Brands
03.2019

Support Engineer

Total Wine & More (US)
09.2018

B.E. - Computer Science

Sri Venkateshwara College of Engineering

Pre-University - MPC

NRI Junior College

SSLC -

Bhashyam Public School

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