Navya Budhraja
Noida
Summary
Resourceful Merchant Account Executive adept at enhancing productivity and completing tasks efficiently. Possess specialized skills in relationship building, strategic negotiation, and financial analysis. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and client satisfaction.
Overview
1
1
year of professional experience
Work History
Merchant Account Executive
Gokwik
Gurgoan
03.2026 - Current
- Developed relationships with new and existing clients for merchant services.
- Supported clients in account setup and onboarding, ensuring a smooth transition to merchant services.
- Researched market trends to identify and evaluate potential business opportunities for growth.
- Collaborated with internal teams to enhance service offerings for clients.
- Coordinated with internal departments such as accounting and compliance to ensure successful completion of tasks associated with opening a new merchant account.
- Developed and maintained relationships with existing merchants to ensure customer satisfaction.
- Conducted regular follow-up calls with customers to identify any areas that need improvement or additional assistance.
- Assisted in onboarding new merchants by providing training on products and services offered.
- Implemented strategies designed to increase sales volume from existing accounts while reducing attrition rates.
- Reviewed customer feedback data to pinpoint areas for enhancement in product offerings and service delivery.
Key Account Manager
Make My Trip
Gurgoan
04.2025 - 02.2026
- Managed enterprise corporate accounts with annual travel spend of 40 lakhs to 1 crore, ensuring alignment with client needs.
- Own onboarding , activation, and end to end account management for high value corporate clients.
- Nurtured account growth through regular follow-ups, usage monitoring, and relationship management across flights, hotels, and travel services, enhancing client satisfaction.
- Established strong relationships with clients through regular communication and follow-up activities.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Ensure timely resolution of queries, strict adherence to quality and compliance standards,and prevention of escalations .
- Utilized CRM tools to analyze key account data and generate insightful reports for stakeholders, facilitating informed decision-making.
Education
MBA - Marketing Management And Research
Amity University
Noida09-2025
Intg BCA+MCA - Computer And Information Sciences
Galgotias University
Greater Noida05-2023
Skills
- Lead identification and generation
- Business development
- Account management
- Client onboarding
- Customer relationship management
- Client retention
- Team collaboration
- Communication skills
Timeline
Merchant Account Executive
Gokwik
03.2026 - Current
Key Account Manager
Make My Trip
04.2025 - 02.2026
MBA - Marketing Management And Research
Amity University
Intg BCA+MCA - Computer And Information Sciences
Galgotias University