Navya Challmalla
Tax Analyst
Hyderabad
Summary
Dedicated Tax Analyst with 6+ year's experience in U.S. payroll tax amendments, data verification, and auditing tax returns. Seeking a position where I can efficiently contribute my knowledge, skills, and abilities for the growth of the organization while building my professional career with dedication and hard work.
Overview
9
9
years of professional experience
Work History
Tax Analyst
ADP Private Limited
04.2022 - Current
- Working on U.S- Payroll tax amendments and late originals.
- Auditing manually processed tax returns before sending them to the agency.
- Handling data verification for hard copy filings, e-file amendments, and managing the end-to-end process for data verification.
- Supporting processes - Working on ID changes and legal name changes, manual checks/adjustments, and training new hires on processes and tools.
- Data Verification
- Possessing a thorough knowledge of withholding, unemployment tax, social security, and Medicare tax information related to both employee and employer level filings.
- Reviewing and researching the respective requirements for amendment filing.
- Mentoring the team of 15 members on end-to-end process related queries, particularly on manual forms, funds, and validating amendments.
- Handling escalations & collaborated with cross functional teams (e.g., San Dimas) to resolve process gaps and understand new scenarios.
- Having special website access for specific jurisdictions like MA SIT, SC SIT, and MA SUI to amend filings directly on agency websites.
- Providing accurate information and quick resolutions on critical priorities.
- Delivered training to new hires on process, amendment screens & tools with 100% throughput.
- Managing daily volume distribution, assigning incoming cases & tracking productivity metrics to support team efficiency.
- Processing required tax forms with IRS, state, and local entities (e.g., 941, 940, IL-941X, DE938, RITA, Schedule-R & SIT/LOCAL IN-LIEU forms).
- Handling amendment reworks by researching the reasons for agency rejections, validating agency notices, and creating a rework controls.
- Publishing a daily dashboards for incoming volumes and generating monthly reports on RTS. Working on quarterly and yearly projects, including ascertain, Quarter negative and SOL amendments.
- Collaborating with agency relations and GPT teams for quick resolution of critical issues with client tax filings, ensuring strong client relationships.
- Processing Manual checks and adjustments while working closely with the funds team to resolve fund-related issues with amendment filings.
- Collaborating with the GPT team on any amendment control stuck in the system.
- Supporting other processes such as ID changes, legal name change, e-file resolutions, manual amendments, dummy manual processing, and quarterly/annual back-out's.
- Conducting fun sessions and participating in RnR events.
- Consistently recognized as a quick and logical learner & Promoted to Tax Analyst in year 2022.
- Initially worked on processing tax forms for all payroll segments (SBS, MAS, & NAS) before transitioning to handle taxation for top-tier clients like Employment Tax and Total Source.
- Played a pivotal role in the ERTC project for Total Source clients, addressing amendments rejected by the agency due to discrepancies in ERTC filings and prevented significant financial losses for clients by successfully closing the project within the time line.
- Collaborated on automating California forms (DE938 & DE9ADJ) with the help of the GPT team, successfully reducing manual work by 90%.
- Received BU-level recognition for being part of the development team that built a new audit tool - Output Management Solution (OMS) with successful go-live of Phase-1 for amendments.
- Awarded a milestone award for developing the VB in association with GPT for amendment deactivation, which eliminated 100% daily manual work of rejecting amendments.
- Received a quarter award 'Go Getter' for achieving 100% productivity while maintaining 100% accuracy in data verification audits & being the go-to person for escalations and process queries.
- Developed procedural documentation for RTS guidelines, which successfully reduced the team's error rate from 8% to 2%.
Senior Process Associate
Concentrix Pvt. Ltd
06.2016 - 04.2019
- Provided exceptional customer service as a Senior Process Associate for Axis Bank, effectively resolving account-related issues via email and inbound calls.
- Managed high volumes of customer inquiries while ensuring a high level of satisfaction and retention.
Education
Bachelors of Degree - BSC(MSCS)
Board of intermediate - undefined
Board of Secondary Education - undefined
Skills
Tax compliance
Multi state tax returns
Research skills
Tax Auditing
Time Management
Team collaboration
Client relationship management
Continuous learning attitude
Multitasking Abilities
Quick and logical learning
MS office
MS excel
Basic operating systems (Windows 10)
Disclaimer
I hereby declare that the above information is true to the best of my knowledge., Hyderabad, Navya
Timeline
Tax Analyst
ADP Private Limited
04.2022 - Current
Senior Process Associate
Concentrix Pvt. Ltd
06.2016 - 04.2019