NAVYA JOSAN

• Communicated company promotions, products and services to clients to increase brand awareness and overall revenue.
• Guided clients in developing skills and strategies for dealing with problems.
• Answered client queries and complaints to provide strong customer service.
• Cultivated productive relationships with major businesses, securing profitable partnerships.
• Designed company outreach and fundraising campaigns to engage with customers and other businesses.
• Made cold calls and created email lists for marketing campaigns.
• Expanded national client list with development of customized communications strategies.
• Took photographs and videos during special events for promotional materials and social media pages.
• Sought feedback from employees through surveys and questionnaires.
• Collaborated with teams to define, strategize and implement marketing and web strategies.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Represented India at prestigious forums in Australia, Spain and France and assisted as a student counsellor .

• Worked as leader of change to curb educational crisis during the pandemic
• Developed innovative programs and activities based on analysis of community needs and interests.Gathered and analyzed cultural, educational, social, and demographic data about the community to guide local program developments
• Communicated with individuals of all ethnic and economical backgrounds on a daily basis. Helped in strategy building, project management and prepared weekly written and oral reports about community service programs
• Publicized community services to maintain positive public relations with members and developed and implemented new and improved policies based on extensive research findings