Volunteered for various events during college fest incredia
Navya M
Customer Service Associate
Mangalore
Summary
To secure responsible career opportunity utilizing the skill set and contribute towards organizational growth by dedication and willingness to learn new things.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Customer Service Associate
COGENT E Services Pvt Ltd
01.2023 - Current
- Handled customer service request related to Credit Card.
- Meeting directly with Clients via Calls about concerns and bringing forth solutions using quality control and satisfaction initiatives.
- Took ownership of customer issues.
- Escalate unresolved issues to relevant internal teams/Leads.
- Collect prompt and accurate customer feedback via calls.
- Took responsibilities to audit SR cases.
- Managed over 30 customers calls per day.
Tools Used: Salesforce
Education
High School -
Mahathma Gandhi Centenary High School
Bondel, MangaloreM G C COMP PU COLLEGE
MangaloreBachelor of Engineering -
N M A M Institute of Technology
Nitte 07.2018 - 06.2022
Skills
Basic understanding of C and JAVA
undefinedAdditional Information
Projects in BE:
- Alcohol Detector for Police Safety
The project is built with Arduino and various sensor modules to detect the alcohol concentration level consumed by the person and displayed in LCD.
- Fetal Movement Monitoring System
Fetal movement monitoring system that detects and records the fetal movement using sensor and displays the count on the user's and clinician's device.
Interests
Member of College Thorana Club
Interest to learn and upgrade to new skills as per market trend
Timeline
Customer Service Associate
COGENT E Services Pvt Ltd
01.2023 - Current
Bachelor of Engineering -
N M A M Institute of Technology
07.2018 - 06.2022
High School -
Mahathma Gandhi Centenary High School
M G C COMP PU COLLEGE
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