NAVYA PALASA
Hyderabad
Summary
Dedicated EMR Support Specialist with 1+ years of experience seeking to leverage technical expertise and strong customer service skills to contribute to the efficiency and effectiveness of healthcare operations.
Overview
6
6
years of professional experience
Work History
Support Specialist
WebPT
Hyderabad
05.2023 - Current
- Educating members on the recent updates of the Tool and other concerns
- Handling Members queries very effectively on Chat
- Sharing the Knowledge with teammates
- Escalating the issues to Tier-2 wherein the cases are not being resolved
- Utilizing the internal tools like Slack, KBA (Knowledge base article) and seeking help from SME wherein if the issues are not being resolved by me
- Highlighting the Team If any incident is being called in the system
- Consistently achieved top performer status for the majority of months, demonstrating impeccable Chat and Cases Count metrics, while maintaining consistently high Quality Scores .Documented support tickets, system configurations, and user feedback to enhance system performance and user satisfaction.
Sr eSupport Officer
KNOAH Solutions
Hyderabad
02.2022 - 01.2023
- Handling customer queries on Web Chat
- Educate current and potential customers with product and service information
- Cross selling the Company products to customers who approach for the service
- Identify and escalate priority issues to the Team Leader and
- OPS Team.
Customer Support Specialist
United Capital Club Pvt. Ltd
Hyderabad
05.2018 - 08.2021
- Made booking arrangements for clients in person on the phone and chat as well
- Worked to diligently resolve booking and scheduling Issues
- Deal with customer complaints in a calm and professional manner always geared toward resolution
- Motivating the team to achieve organizational goals
- Developing and implementing a timeline to achieve targets
- Delegating tasks to team members
- Conducting training of team members to maximize their potential.
Education
B.Pharmacy -
RBVRR Women's College of Pharmacy
Hyderabad01.2017
BI.P.C -
Narayana Women's College
Hyderabad01.2013
SSC -
Minds Grammar School
Mahbubnagar01.2011
LANGUAGES -
Skills
- Commitment to excellence
- Deadline management
- Administrative support
- Strong troubleshooting and
- Problem-solving skills
- Excellent communication and
- Interpersonal skills
- Ability to work independently and
- In a team environment
- Attention to detail and strong
- Documentation skills
- Conflict resolution
- Leadership ability
- Critical Thinking
Interests
HOBBIES AND INTERESTS , Listening Music . Watching Movies Makeup Artistry
Interests
HOBBIES AND INTERESTS , Listening Music . Watching Movies Makeup Artistry
Timeline
Support Specialist
WebPT
05.2023 - Current
Sr eSupport Officer
KNOAH Solutions
02.2022 - 01.2023
Customer Support Specialist
United Capital Club Pvt. Ltd
05.2018 - 08.2021
B.Pharmacy -
RBVRR Women's College of Pharmacy
BI.P.C -
Narayana Women's College
SSC -
Minds Grammar School
LANGUAGES -
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