Navya Patil
Summary
Dynamic professional with a proven track record in customer support at LoadShare Networks Pvt Ltd. Skilled in conflict resolution , I excel at enhancing customer experiences. Passionate about building relationships and delivering tailored solutions that drive satisfaction and success.
Overview
6
6
years of professional experience
Work History
Associate
LoadShare Networks Pvt Ltd
Banglore
08.2024 - Current
- Provided real-time support to customers through chat channels.
- Resolved customer inquiries using internal knowledge base and tools.
- Engaged with customers to understand their needs and provide tailored solutions.
- Assisted in managing inventory levels using tracking software and tools.
- Communicated effectively with vendors to resolve shipment discrepancies promptly.
- Provided customer service support for inquiries, complaints, and returns.
- Managed multiple tasks simultaneously while maintaining attention to detail.
HR Recruiter
Staffing Titans Pvt Ltd
Banglore
02.2024 - 07.2024
- Conducted candidate screenings to assess qualifications and fit for roles.
- Coordinated interviews between candidates and hiring managers efficiently.
- Managed job postings across multiple platforms to attract diverse candidates.
- Developed relationships with candidates to enhance recruitment experience.
- Collaborated with team members to refine recruitment processes and strategies.
- Conducted candidate interviews to assess skills and fit for various positions.
- Collaborated with hiring managers to understand staffing needs and job requirements.
- Utilized applicant tracking system to manage candidate pipelines and track progress.
- Developed job descriptions to attract qualified candidates for open roles.
- Maintained candidate records and documentation for compliance and reporting purposes.
Customer Service Associate
Teleperformance
Banglore
07.2019 - 03.2020
- Resolved customer complaints by providing effective solutions and support.
- Assisted customers with inquiries and product information via phone and chat.
- Collaborated with team members to improve service delivery and client satisfaction.
- Documented customer interactions accurately in the database for future reference.
- Assisted customers with inquiries through phone and chat channels.
- Educated customers about products and services to enhance satisfaction.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Contacted customers about potential service upgrades, new services and account changes.
Education
BCA - Computers
INDO AMERICAN DEGREE COLLAGE, VKS UNIVERSITY
Ballery01-2012
S S L C -
SRI VIDYANIKETHAN ENGLISH MEDIUM SCHOOL
ANDRAPRADESH06-2010
PUC - Computers
SHRI CHAITANYA PU COLLEGE, PU BOARD KARNATAKA
BALLERYSkills
- Customer support
- Candidate screening
- Conflict resolution
- Recruitment strategies
- Knowledge base management
- Customer relationship management
- Applicant tracking
- Candidate assessment
- Job posting
- Relationship building
- Attention to detail
- Problem solving
- Effective communication
- Decision-making
- Problem-solving
Languages
Telugu
First Language
Hindi
Beginner
A1
English
Beginner
A1
Kannada
Beginner
A1
Timeline
Associate
LoadShare Networks Pvt Ltd
08.2024 - Current
HR Recruiter
Staffing Titans Pvt Ltd
02.2024 - 07.2024
Customer Service Associate
Teleperformance
07.2019 - 03.2020
BCA - Computers
INDO AMERICAN DEGREE COLLAGE, VKS UNIVERSITY
S S L C -
SRI VIDYANIKETHAN ENGLISH MEDIUM SCHOOL
PUC - Computers
SHRI CHAITANYA PU COLLEGE, PU BOARD KARNATAKA
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