Summary
Overview
Work History
Education
Skills
Timeline
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Navya Sandolu

Hyderabad

Summary

Innovative professional with a background in technical support and education. Skilled in designing engaging lessons and providing exceptional customer support, fostering collaboration to resolve complex issues and enhance user satisfaction.

Overview

7
7
years of professional experience

Work History

Technical Support Representative

Gatestone
Kitchener
11.2023 - 11.2024
  • Provided technical support for software and hardware issues to customers.
  • Assisted customers with troubleshooting network connectivity and system functionalities.
  • Documented customer interactions and issue resolutions in the support database.
  • Collaborated with team members to escalate complex technical problems effectively.
  • Educated users on product features and best practices for optimal performance.
  • Maintained up-to-date knowledge of company products and industry trends.
  • Conducted follow-up calls to ensure customer satisfaction with solutions provided.
  • Utilized ticketing systems to prioritize and track support requests efficiently.

Pre-Primary Teacher

DRS International School
Hyderabad
06.2017 - 06.2018
  • Designed engaging lesson plans for diverse learning styles and developmental needs.
  • Facilitated interactive activities that promote social skills and emotional growth.
  • Collaborated with parents to support children's learning and development at home.
  • Implemented classroom management strategies to maintain a positive learning environment.
  • Assessed student progress through observation and informal assessments regularly.
  • Organized educational materials and resources to enhance classroom activities effectively.

Education

Ph.D. - Human Resources Management

Conestoga College
Kitchener
10-2023

Bachelor of Science - Education

Nav Bharathi College
Hyderabad
04-2017

Bachelor of Arts - Psychology

Loyola Academy
Hyderabad
06-2012

Skills

  • Cooperative learning experience
  • Parental communication
  • Individualized learning plans
  • Learning style adaptation
  • Learning tools and materials
  • Class management
  • Collaborative learning
  • Student-centered learning
  • Progress monitoring
  • Behavior management
  • Student progress assessment
  • Interpersonal communication
  • State standards adherence

Timeline

Technical Support Representative

Gatestone
11.2023 - 11.2024

Pre-Primary Teacher

DRS International School
06.2017 - 06.2018

Ph.D. - Human Resources Management

Conestoga College

Bachelor of Science - Education

Nav Bharathi College

Bachelor of Arts - Psychology

Loyola Academy

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Navya Sandolu