Summary
Work History
Education
Skills
Profile Snapshot
Personal Information
Languages
Hobbies and Interests
Languages
Timeline
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Navya Shree

Bangalore

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Work History

Manager

Delhivery Limited
  • Working on the Delhivery Trainings and Process
  • Organizing schedules for completing tasks and streamlining workflows
  • Handling a team of committed employees, regulating training, and the professional development of employees
  • Helping team members and consumers to learn process
  • Developing and improving day to day training process
  • Providing experience and knowledge to ensure the constant delivery of high-quality services
  • Reporting & Scheduling process
  • Reporting
  • Microsoft Office Suite: Word, Excel, Outlook, PPT, Access, OneNote
  • Internet Fundamentals
  • Windows Operating System
  • Google Drive: Analytics, Docs., Slideshow, Sheets, Forms
  • OpenOffice
  • Customer Relationship Management (CRM): Salesforce

Customer Advocacy

Dataformix Technologies
Bangalore
  • Working on the IBM Training and Adoption Project
  • Organizing schedules for completing tasks and streamlining workflows
  • Handling a team of committed employees, regulating hiring, training, and the professional development of employees
  • Helping team members and consumers to discover products
  • Developing and improving positive client connections
  • Providing experience and knowledge to ensure the constant delivery of high-quality services
  • Offering outstanding service to each client by listening to their problems and addressing their inquiries
  • Ensuring that the company's customers are satisfied and loyal by developing and implementing effective customer advocacy strategies and initiatives
  • Working closely with cross-functional teams to address customer needs and concerns, analyze customer data, and continuously monitor and improve customer advocacy programs
  • Training and mentoring team members to ensure high levels of customer service and satisfaction
  • Managing customer feedback channels (e.g., social media, surveys, customer support tickets) and responding to customer complaints and inquiries in a timely and effective manner
  • Preparing and presenting reports on customer satisfaction, retention, and loyalty to senior management
  • Monitoring and analysing KPIs, identifying areas for improvement, and taking corrective action
  • Ensuring that business runs smoothly, meets organizational goals, and delivers value to customers
  • Professional Highlights: Handling consumer inquiries and addressing 90% of their problems
  • Engaging in IBM special projects worth millions of dollars with clients like ONGC, BSHG, Unilever, Daimler, Intel, IOCL, Microsoft, Toyota, Vodafone, Honda Car Sulzer, L&T, Eureka Forbes, Moody, Standard Chartered, CISCO, BSNL, FORD, VMWARE, SONY, ASTRAZENECA, WIPRO, INFOSYS, Accenture, TATA Power, Kyndryl, HP, TCS, NETAPP.

Education Consultant

Talentpro People Resource Solutions
Bangalore
  • Provided outstanding service to each client by listening to their problems and addressing their inquiries
  • Helped the team leader in enhancing operations and solving problems in order to provide exceptional customer service
  • Generated financial and commercial predictions for strategic planning
  • Facilitated employee payroll operations by collecting attendance logs and expense reports
  • Developed schedules, booked travel, and handled expenses for business events and training
  • Implemented and developed solutions to address clients' needs, such as student recruitment, admissions, and retention strategies
  • Conducted research on education industry trends, best practices, and competition to inform consulting recommendations
  • Provided guidance and supported clients on a range of education-related issues, such as curriculum development, faculty recruitment, and program design
  • Collaborated with cross-functional teams, built and maintained strong relationships with clients, and continuously sought opportunities for business growth and expansion
  • Learned and developed expertise in the education industry to deliver value-added consulting services to clients.

Technical Support

M/s Muse Communications Pvt Ltd
Bangalore
  • Focused on SAP certification emails and inquiries
  • Addressed clients' specific questions throughout the troubleshooting process to discover smart solutions
  • Performed regular security backups of systems and software to keep computers safe from hackers and threats
  • Delivered effective SAP system updates and support
  • Provided first-line assistance for SAP certification and system issues
  • Presented technical computer information to non-technical audiences through simple seminars and activities
  • Enabled consumers with the installation of new systems, computers, applications, and software
  • Evaluated current procedures and highlighted possibilities for improvement
  • Answered consumer emails, phone calls, and live chats about technical failures and problems that might be fixed remotely
  • Conducted electrical safety checks on equipment
  • Actively updated, maintained, and monitored all aspects of computer networks
  • Assisted customers with more difficult technical issues requiring a greater level of personalized care and a greater time commitment
  • Empowered team members and provided support and solutions to customer queries to meet company objectives.

Education

BACHELOR OF TECHNOLOGY - ELECTRONICS & COMMUNICATION

SRM University
01.2015

Skills

  • Business Operations and Growth
  • Transition and Transformation
  • Service Delivery
  • Training and Development
  • Stakeholder & Client Relationship
  • Strategic Planning
  • Alliances & Partnerships
  • Pre-Sale Process & Support
  • Project Management
  • Contract Management
  • Operational Improvements
  • Performance Management
  • Problem Resolution / Trouble Shooting
  • Key Account Management
  • Team Building & Management
  • Commercial Awareness
  • Customer Service
  • Product Management
  • Forecasting
  • Billing
  • Invoicing
  • Finance Collection
  • Resourcing
  • People Management
  • Microsoft Office Suite: Word, Excel, Outlook, PPT, Access, OneNote
  • Internet Fundamentals
  • Windows Operating System
  • Google Drive: Analytics, Docs, Slideshow, Sheets, Forms
  • OpenOffice
  • Customer Relationship Management (CRM): Salesforce
  • Operations Management
  • Schedule Preparation
  • Customer Relationship Management (CRM)
  • Time Management
  • Team Collaboration
  • Teamwork and Collaboration
  • Customer Relationship Management
  • Adaptability and Flexibility

Profile Snapshot

Delhivery Limited, Dataformix Technologies, Talentpro People Resource Solutions, M/s Muse Communications Pvt Ltd, 7, SAP India Pvt. Ltd, Key Account Management, People Management, Project Budget Management, Strategic Planning, Customer Service, Operational Improvements

Personal Information

  • Date of Birth: 12/26/1993
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single

Languages

  • English
  • Hindi
  • Kannada
  • Tamil
  • Telugu

Hobbies and Interests

  • Photography
  • Trekking
  • Yoga

Languages

English
Intermediate (B1)
B1

Timeline

Manager

Delhivery Limited

Customer Advocacy

Dataformix Technologies

Education Consultant

Talentpro People Resource Solutions

Technical Support

M/s Muse Communications Pvt Ltd

BACHELOR OF TECHNOLOGY - ELECTRONICS & COMMUNICATION

SRM University

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Navya Shree