Navya S Raj

Role and Responsibilities:

- Respond to client inquiries through email and phone, requiring a thorough understanding of current market trends, data analysis, collaboration with real-time teams, and validation of data integrity.

- Support the sales team by addressing questions from potential clients regarding data and product offerings, including conducting coverage checks across various asset classes.

- Tackle critical client issues by performing initial investigations and collaborating with content teams and specialists to prioritize client needs.

- Guide clients through the on boarding process, including training sessions via calls, and mentor new team members on product knowledge and data handling.

- Engage with clients to gather their requirements for the new product version, focusing on enhancements beyond the existing features.

- Work closely with internal teams such as Product Management and Sales to facilitate a smooth transition of accounts to the new product.

- Provide training to clients on product functionalities and resolve content-related issues through WebEx sessions.

- Create dashboards to monitor and evaluate key performance indicators.

- Develop tailored reports that summarize and present data in an engaging format.

- Construct advanced dashboards and reporting tools to assess business performance metrics.

- Analyze data to uncover root causes of issues and suggest corrective measures.

- Identify patterns and trends within large datasets to deliver actionable insights.

Role and Responsibilities:

ZAWYA, a division of REFINITIV Limited, stands as a premier provider of regional news and insights. We cater to both public and private sector organizations by aggregating current business information, including financial market updates and industry news, alongside comprehensive global coverage from Reuters.

Project Work:

• Contributed to Zscaler by conducting tests on 500 websites.
• CSI Tool (Process and Testing Phase).

• Creating fresh content and approving daily production activities.
• Managing task transitions and facilitating handovers between shifts.
• Notifying clients about ongoing issues through alerts.
• Addressing inquiries from external teams.
• Managing DAMON alerts at market opening.
• Meeting and supporting quality metrics targets for process enhancement.
• Overseeing the training of new employees.
• Working extended hours to assist the team during the US election period.
• Accomplished the correction of the highest number of RICs over several weeks, including late nights and Sunday shifts.

Project Work

New Quality Control Tool - Deming (Process and Testing Phase)