Navya Tayal
Summary
Experienced professional with over 11 years of expertise in requirement gathering, implementation, and maintaining client/stakeholder relationships. Skilled in providing application support during and after Go-Live. Agile certified individual excelling in project management activities such as preparing and presenting weekly status reports to clients, performing ticket analysis, and reporting/billing for the team. Client-focused approach enables quick understanding of business and needs. Extensive experience with various solutions involving multiple integrations, including Azure SQL database, enabling SSO, and supporting applications with different authentication methods (password-based, token-based, certificate-based, MFA) and authorization methods like SSO (OAuth, OIDC, SAML), LDAP, API Keys, and SSL/TLS. Proficient in BMC Remedy and ServiceNow, providing support for incident management, service request management, change management, and handling customer-reported issues 24/7 to ensure smooth application functioning. Strong analytical, communication, stakeholder management, implementation, and documentation skills. Well-equipped to excel in a full-time role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Consultant
Tata Consultancy Services
06.2024 - Current
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Managed multiple Merger & Acquisitions Projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Build effective relationships with stakeholders, vendors, team members and other technical teams
- Compiled detailed inventories of 50+ applications, documenting critical attributes such as application type and authentication settings to ensure seamless functionality during UPN changes, leading to reduced configuration errors by 15% across the board for making configuration changes to each application to keep it working after UPN Change
- Worked on stopping services for each application in Microsoft Azure Servers, taking data backup of SQL databases and placed them on shared path and then, further place in Microsoft Azure Storage to be handed over to Client
- Technologies and Tools: ServiceNow, SQL Server Management Studio, ServiceNow, ITIL, Microsoft SQL Server, Stakeholder Management, Customer Service, Data Analysis, Azure DevOps
Technical Consultant
Tata Consultancy Services
02.2023 - 05.2024
- Detail-oriented individual with exceptional communication and project management skills
- Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments
- Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives
- Did peer review, training/coaching team members, engage with different people and understand technical terms according to requirements
- Engaged daily in collaborative efforts across five distinct functional areas; drove a 30% increase in team productivity by implementing new onboarding processes for SaaS applications tailored specifically to stakeholder needs
- Developed 'AS IS' Application Visualization Diagrams showing the data flow across different Application Systems from discovery questionnaire responses from BAOs/SMEs
- Technologies and Tools: ServiceNow, SQL Server Management Studio, ServiceNow, ITIL, Microsoft SQL Server, Stakeholder Management, Customer Service, Data Analysis with Power BI
Team Lead
Accenture Solutions Pvt. Ltd.
11.2013 - 10.2022
- Led a team responsible for transiting application to Production Server for Support and managing 15+ applications with multiple interfaces, escalation support for support teams, including root cause analysis and preventative analysis
- Led team responsible for supporting 15+ modern solutions with multiple interfaces which included Azure SQL database, enabling of SSO and supported many applications with various Authentication methods (Password-based, token-based, certificate-based, MFA) and Authorization methods like SSO(OAuth, OIDC, SAML), LDAP, API Keys and SSL/TLS
- Facilitating the development, delivery, maintenance, and support of applications & projects; administering projects to improve quality, delivery accuracy, productivity, & effectiveness
- Undertaking defect management and impact analysis of change requests; organizing and facilitating meetings, reviews, retrospectives, release planning, and demos
- Worked on IAM Tools like Azure Active Directory (for creating/updating Azure AD user/groups) which help in Role-based permissions.
- Technologies and Tools: ServiceNow, SQL Server Management Studio, Production and Post-production Support, ServiceNow, ITIL, Microsoft SQL Server, Database Management System (MS SQL), Network protocols like SFTP, IP whitelisting
- Proactively identified areas for process improvement, implementing changes that led to significant time savings for the team.
Senior Software Engineer
Accenture Solutions Pvt. Ltd.
11.2013 - 06.2020
- Facilitated Daily Stand Ups, involved in blueprint/discovery of project
- Coding as per design, Unit testing, version control, code maintenance and defect fixing
- The application (windows-based) was used to generate different types of reports based on template and report type
- Responsible for generating reports and sending the reports via mail
- This has reduced the manual work of sending around 220+ reports
- Led the major application upgrades
- Recorded, tracked, and documented all the queries; resolved the same in an effective manner
- Engaged in Follow up and making a scheduled call to the Customers, ensuring compliance with the contract's SLAs
- Executed testing and reproduction of the Client reported issues
- Interacted with the Clients across the globe to understand and execute the business requirement
- Provided support to create run books, reports and related documents
- Technologies and Tools: .NET, Captiva Input Accel, Documentum
- Database Management System: MS SQL
Education
Bachelor of Electronics and Communication -
Graphic Era University
Dehradun, Uttarakhand06-2013
Skills
- Project Planning & Management
- Failure Mode Analysis
- Change Implementation Management
- SDLC and ITIL Proficiency
- Process Improvement
- Network-Based Application Framework
- Technical Troubleshooting Expertise
- Team and Time Management
- Creativity and Critical Thinking
- Proactive Learning Mindset
- Collaborative Teamwork
- Technical guidance
- Presentations and public speaking
- Effective communication
Certification
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Azure AI Fundamentals (AI-900)
- Microsoft Power Platform Fundamentals (PL-900)
- PMI-Agile Certified Practitioner (PMI-ACP)
- PMI -Managing Project Stakeholders
- TCS Certificate in Project Management
- TCS Delivery Management
- TCS Managerial Fundamentals
- Stanford Supervised Machine Learning
- Stanford Advanced learning Algorithms
Awards
- Accenture Growth Catalyst award, 06/01/22, Received Accenture Growth Catalyst award for outstanding performance in AI Team.
- On the spot award, 01/01/25, Received On the spot award and appreciation mails from Client for effectively handling multiple applications during Merger & Acquisitions within small timeframe.
Timeline
Technical Consultant
Tata Consultancy Services
06.2024 - Current
Technical Consultant
Tata Consultancy Services
02.2023 - 05.2024
Team Lead
Accenture Solutions Pvt. Ltd.
11.2013 - 10.2022
Senior Software Engineer
Accenture Solutions Pvt. Ltd.
11.2013 - 06.2020
Bachelor of Electronics and Communication -
Graphic Era University
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