Navya Teja Sunduru Karthik
Hyderabad
Summary
Program Manager with 5+ years of experience delivering cross‑regional operations and process transformation programs in large-scale logistics and transportation environments. Proven record of driving automation, governance redesign, and SOP standardization to improve accuracy, reduce risk, and increase efficiency. Recognized for converting complex operational problems into scalable, data‑driven solutions across global stakeholder teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Manager I
Amazon Transportation Pvt. Ltd
Hyderabad
05.2019 - Current
- Led multi-region routing and scheduling initiatives across AU, SG, MENA, MX, BR, and ECCF networks to enhance configuration accuracy and operational reliability.
- Collaborated with ACES, field operations, product, and science partners to diagnose network issues and implement scalable fixes.
- Delivered large-scale process upgrades, raising scheduling and routing accuracy above 90% through validation layers.
- Introduced structured change intake workflows, reducing configuration defects by 90% and enhancing compliance.
- Designed standardized operating playbooks to ensure consistent execution across regions and teams.
- Restored network flow within 1.5 hours during high-risk breakdowns, preventing impact on over 7K shipments.
- Developed Python and Excel-based automation solutions that eliminated over 330 manual hours monthly.
- Trained team members on configuration logic and SOP usage, improving adoption and execution quality.
Education
Bachelor of Technology (B. Tech) - Electronics and Communication Engineering
Srinivasa Ramanujan Institute of Technology
Anantapur06-2014
Skills
- Program & Project Management
- Routing Optimization
- Python Automation
- Data Analytics
- Operational Efficiency
- Transportation Systems
- Cross-Functional Leadership
- SOP Development
- Stakeholder Engagement
- Process Innovation
- RTW & JAS Expertise
- Cost Optimization
- Python (automation)
- SQL (reporting queries)
- Advanced Excel & Excel Macros
Accomplishments
•Automated 6 high-volume operational workflows using Python and macro-based solutions, saving 350+ hours per month globally and improving process turnaround time
•Improved routing performance metrics across AU, SG, and MX markets, increasing route quality and SPR by 2–9% through optimization and configuration programs
•Reduced manual operational effort by 40% by redesigning intake and reporting processes and deploying automation-driven execution models
•Led GCBA launch in AU and DPP rollout in SG, improving delivery associate efficiency and reducing missort rate from 6% to 2%
•Improved routing performance metrics across AU, SG, and MX markets, increasing route quality and SPR by 2–9% through optimization and configuration programs
•Reduced manual operational effort by 40% by redesigning intake and reporting processes and deploying automation-driven execution models
•Led GCBA launch in AU and DPP rollout in SG, improving delivery associate efficiency and reducing missort rate from 6% to 2%
NOTEWORTHY HIGHLIGHTS
- Led multiple routing optimization programs (RGU Optimization, Cluster Optimization, GCBA launch, and DPP implementation) across AU and SG markets, improving route efficiency and network utilization at scale
- Built and deployed SIM ingress automation workflows across AU and SG, eliminating manual intake steps and accelerating operational processing cycles
- Delivered 66% YoY operational efficiency improvement by standardizing cross-region procedures and aligning execution models across regional teams
- Drove Dynamic Routing rollout in the EG market, increasing route quality by 3% and significantly reducing manual routing intervention by Last Mile Ops teams
- Supported multi-region RGU optimization across AU, SG, and MX, improving SPR by 2–9% and contributing to approximately $0.2M annual cost savings
- Reduced operational risk exposure by redesigning SOPs and control processes, improving execution quality by 90% and decreasing manual dependency across AU & SG programs
- Earned accelerated promotion from Contract Associate to L3 within 12 months based on performance, ownership, and program impact
Certification
Generative AI Foundations(GenAI & Automation Training),Prompt Engineering Fundamentals(AI Prompt Design),GenAI Productivity Tools(AI Workflow Optimization),DDT Root Cause & Diagnostic Techniques(Structured Problem Solving),Inclusion & Bias Awareness Programs(Workplace Governance & Inclusion)
Timeline
Program Manager I
Amazon Transportation Pvt. Ltd
05.2019 - Current
Bachelor of Technology (B. Tech) - Electronics and Communication Engineering
Srinivasa Ramanujan Institute of Technology