Navya Wadhwani
Bangalore
Summary
Personable and dedicated customer service representative with 5+ years experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Technical Consultant
Synduit
Remote
03.2023 - Current
- Provided information on product features, pricing, availability, and ordering procedures.
- Resolved customer complaints regarding products or services.
- Maintained knowledge of current promotions and discounts offered by the company.
- Assisted with billing issues as needed, including researching discrepancies and providing accurate information to customers.
- Developed positive relationships with customers through friendly interactions while providing excellent service.
- Collaborated with other departments within the organization to ensure customer needs were met in a timely manner.
- Delivered training sessions on new products or services to promote knowledge about offerings.
- Performed data entry tasks related to updating customer records accurately.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Support Specialist
CILA LABS (Project10K)
Bangalore
01.2021 - 03.2023
- Adapt existing workflows to best suit projects, set expectations, and enforce deadlines for ideal collaboration.
- Make sure customers and stakeholders are aware of new features and coordinate training.
- Work with clients to identify solutions within the scope of their budget.
- Manage Facebook, Twitter, Apple, and Google app developer accounts for all platforms.
- Lead discussions with support to identify valuable features for customers.
- Work with the creative team and customers to build out marketing content.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained records of data communication transactions, problems, and remedial actions.
Operations Associate
WNS Global Services
Bangalore
09.2019 - 08.2020
- Assess sample calls for pre-defined audit monitoring, as per evaluation criteria defined by business.
- Ensure completion of assessment target on a daily, weekly, and monthly basis.
- Conduct documentation and reporting as per timelines and defined formats.
- Create quality reports as per organization needs.
Customer Service Advisor
Concentrix, OnePlus
Bangalore
03.2018 - 06.2019
- Responsible for identifying customer issues in the OnePlus Mobile Series.
- Responsible for providing customer support via email, chat, or forums.
- Complete ownership of customer issues until their resolution.
- Responsible for troubleshooting, mitigating issues, and escalation of calls.
- Working knowledge of Oracle, One Direct, database, etc.
Education
Diploma in Tally (ERP 9.0) -
CMS Institute
Bangalore, Karnataka04.2017
Master of Commerce -
Gujarat University
Ahmedabad, Gujarat05.2016
Bachelor of Commerce -
Gujarat University
Ahmedabad, Gujarat06.2013
Skills
- Customer Support
- Client Relationship Building
- User Training
- Web Services
- Slack
- Jira, Intercom
- Team Management
- SaaS, PaaS
- Business-to-consumer (B2C)
- Billing Specialist
Accomplishments
Star of Business Award, 09/01/18, Concentrix
Personal Information
Date of Birth: 10/17/93
Languages
- English, Native or Bilingual Proficiency
- Hindi, Native or Bilingual Proficiency
- Gujarati, Native or Bilingual Proficiency
- Sindhi, Professional Working Proficiency
Hobbies and Interests
- Playing Musical Instrument- Harmonium
- Classical Indian Music
- Singing
- Cooking
Projects
Launched a marketing camp for Mobile-HCL in College campus as a part of business management program
Languages
Hindi
First Language
English
Proficient (C2)
C2
Gujarati
Advanced (C1)
C1
Sindhi
Advanced (C1)
C1
Timeline
Technical Consultant
Synduit
03.2023 - Current
Customer Support Specialist
CILA LABS (Project10K)
01.2021 - 03.2023
Operations Associate
WNS Global Services
09.2019 - 08.2020
Customer Service Advisor
Concentrix, OnePlus
03.2018 - 06.2019
Diploma in Tally (ERP 9.0) -
CMS Institute
Master of Commerce -
Gujarat University
Bachelor of Commerce -
Gujarat University
Similar Profiles
Naveen KumarNaveen Kumar
Senior Administrator at Microgreen Technologies Pvt. Ltd (Capgemini)Senior Administrator at Microgreen Technologies Pvt. Ltd (Capgemini)
NIGILDAS KNIGILDAS K
Regional Service Manager at Petra Infoserv Pvt LtdRegional Service Manager at Petra Infoserv Pvt Ltd
Shirsa GhoshShirsa Ghosh
IT Support Engineer I (GSD 2) at Amazon Development CentreIT Support Engineer I (GSD 2) at Amazon Development Centre
AAYUSHI AASTHAAAYUSHI AASTHA
Analyst at J P Morgan ChaseAnalyst at J P Morgan Chase
THEJAS UTHEJAS U
Technical Consultant at Watchdata Technologies India Pvt. LTDTechnical Consultant at Watchdata Technologies India Pvt. LTD