Navya Deepthi K

• Identified and prevented fraudulent activities on debit cards through data analysis techniques and risk profile development. Utilized data mining and analytics tools to identify patterns and trends in fraudulent activity, enabling proactive mitigation strategies.
• Investigated and adjudicated fraud claims on debit cards, ensuring accurate assessment and timely provisional credit processing for verified claims. Managed VISA card transaction disputes, effectively resolving customer complaints through investigation, information gathering, and communication with relevant parties.
• Leveraged expertise in pre-arbitration processes for debit card disputes, preparing case files, presenting evidence, and negotiating settlements for the issuer.
• Facilitated team development by providing

knowledge transfer activities to freshers. Maintained

clear communication by reporting end-of-day tasks to

clients and colleagues across locations, fostering

transparency and accountability.

• Received shared success from LOB for maintaining 100% quality towards the process, and for the support during the pandemic which made the business to continue without break.
• Received a Top performer for achieving 100% production and quality consistently.

• Adjudicated fraud and non-fraud claim in Mastercard transactions, ensuring accurate assessments based on established rules and regulations.
• Processed Chargebacks for disputed transactions, facilitating timely and fair resolutions through efficient communication and documentation management.
• Handled Pre-arbitration for Mastercard disputes, advocating for the merchant’s position by preparing strong representments and negotiating with the issuers.
• Served as a knowledge Transition Associate, mentoring and training freshers and new associates on MasterCard’s dispute resolution procedures.
• Optimized team efficiency by allocating work and segmenting due claims based on the priority and complexity.