Navya Geethika Sandolu
E-Support Officer
Hyderabad
Summary
Detail-oriented technical support representative with a strong focus on effective communication and problem-solving. Committed to ensuring customer satisfaction through efficient troubleshooting and user education.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
E-Support Officer
Intouch CX
08.2025 - Current
- Assisted customers with inquiries and product information.
- Processed orders and managed customer accounts efficiently.
- Handled returns and exchanges according to company policy.
- Collaborated with team members to resolve customer issues quickly.
Technical Support Representative
Gatestone
11.2023 - 11.2024
- Provided technical support for software and hardware issues to customers.
- Assisted customers with troubleshooting network connectivity and system functionalities.
- Documented customer interactions and issue resolutions in the support database.
- Collaborated with team members to escalate complex technical problems effectively.
- Educated users on product features and best practices for optimal performance.
- Maintained up-to-date knowledge of company products and industry trends.
- Conducted follow-up calls to ensure customer satisfaction with solutions provided.
- Utilized ticketing systems to prioritize and track support requests efficiently.
Customer Service Representative
Synchrony Financial Inc
01.2022 - 03.2022
- Assisted customers with inquiries regarding account balances and transactions.
- Resolved customer complaints efficiently using conflict resolution techniques.
- Educated customers on financial products and services available through the platform.
- Processed account changes and updates accurately in the company's database.
- Collaborated with team members to improve customer service processes and workflows.
- Maintained up-to-date knowledge of company policies and procedures for accurate support.
- Documented customer interactions meticulously for future reference and analysis.
- Provided timely follow-up to ensure customer satisfaction after initial contact.
- Answered customer inquiries and provided accurate information regarding products and services
- Resolved customer inquiries effectively by utilizing advanced troubleshooting techniques, enhancing overall customer experience and satisfaction.
Education
Post-Graduate Certificate - Human Resources Management
Conestoga College
CanadaBachelor of Science - Education
Nav Bharathi College
HyderabadBachelor of Arts - Psychology
Loyola Academy
HyderabadSkills
Network troubleshooting
Customer inquiries
Order processing
Conflict resolution
Technical troubleshooting
Software support
Product education
Customer satisfaction
Follow-up communication
Documentation practices
Ticketing systems
Team collaboration
Exchange processing
Product knowledge
Issue escalation
Customer service standards
Client service
Problem-solving
Communications support
Documentation skills
Teamwork and collaboration
Customer service
Technical support
Customer service understanding
Timeline
E-Support Officer
Intouch CX
08.2025 - Current
Technical Support Representative
Gatestone
11.2023 - 11.2024
Customer Service Representative
Synchrony Financial Inc
01.2022 - 03.2022
Bachelor of Science - Education
Nav Bharathi College
Bachelor of Arts - Psychology
Loyola Academy
Post-Graduate Certificate - Human Resources Management
Conestoga College