R- software
NAVYASHREE KALATHIL
Experienced Hospital Administrator | Driving Healthcare Quality & Patient Safety
Mangalore
Summary
Healthcare quality coordinator with a background as a medical laboratory technologist, leveraging 4 years of practical healthcare experience to transition into a role enabling valuable contributions to medical facility operations, team collaboration, and patient care enhancement. Committed to professional growth and fostering positive changes in healthcare delivery.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
QUALITY CONSULTANT
Global Certification Services
06.2024 - Current
- Provided expert consultancy for implementation and compliance with NABH, NABL, and ISO standards across hospitals and diagnostic laboratories.
- Conducted gap assessments, developed quality manuals, SOPs, and documentation systems aligned with accreditation and certification requirements.
- Trained hospital and laboratory staff on quality management systems, patient safety protocols, internal audits, and continual improvement strategies.
- Supported organizations through pre-assessment audits, internal audits, and facilitated successful accreditation and surveillance visits.
- Collaborated with multidisciplinary teams to ensure regulatory compliance, risk management, and performance improvement in healthcare settings.
QUALITY AND ACCREDITATION COORDINATOR
TARA HOSPITAL MANAGALORE
02.2024 - 02.2025
- NABH Entry level, NBEMS application and assessment preparation including - internal audits, documentation, manual preparation, hospital committee formation, quality indicators, training for staffs on quality improvement process, registration to portal, application submission, NC clearance, conducting facility rounds, mock drills on emergency codes.
- Conducted gap analysis at Mangalore Nursing Home and KVG Medical College Hospital, providing gap report along with CAPA, and Quality improvement measures, conducting training for staffs on NABH and quality improvement activities.
- Identified areas where additional resources were needed for successful completion of accreditation reviews, advocating for necessary support from institutional leadership.
- Enhanced accreditation standards by thoroughly reviewing and analyzing program documentation.
- Facilitated communication between internal departments regarding accreditation matters, promoting collaboration and shared understanding.
- Reviewed accreditation standards and evaluated compliance, identified challenges and proposed solutions.
- Performed regular compliance reviews and audits, identifying non-compliance issues.
Hospital Administrator Intern
Justice K S Hegde Charitable Hospital
08.2022 - 09.2022
- Experience across a wide range of departments including Emergency, OPDs, Quality, Radiology, Laboratory, Pharmacy, Insurance, ICU, OT, HIC, Dietary, HR, Marketing, CSSD, MRD, Front Office, IT, Hospital Stores, Maintenance, Housekeeping & Linen departments.
- Medical Record Audits, Safety Inspections as part of NABH, HIC rounds, Safety & Induction programs, Disaster Mock Drill with NDRF
- Teaching juniors and presentation
- Promoted a culture of safety within the organization, leading to decreased incidents and improved overall patient outcomes.
- Collaborated with medical staff to develop targeted programs addressing specific health concerns within the community.
Medical Laboratory Technologist
Yenepoya Medical College Hospital
02.2018 - 09.2021
- Central laboratory & Covid-19 PCR
- Proficient in central laboratory operations encompassing Phlebotomy, Haematology, Cytology, Clinical Pathology, and Microbiology.
- Expertise in internal quality control and EQAs in Microbiology and Haematology, meticulous record maintenance, and thorough documentation.
- Optimized workload distribution among team members, ensuring timely completion of tasks without compromising quality.
- Enhanced laboratory efficiency by streamlining specimen processing and implementing effective quality control measures.
- Facilitated smooth laboratory operations through proactive troubleshooting and maintenance of sophisticated equipment.
- Boosted patient satisfaction by providing timely and accurate results, contributing to better-informed treatment plans.
Education
B.Sc. Medical laboratory - Technology
Nitte University
Mangalore, Karnataka 08.2014 - 01.2018
Master of Hospital Administration - Health Systems Management
Nitte University
Mangalore, Karnataka 05.2021 - 09.2023
Skills
Supportive interpersonal skills
Certification
Certified patient safety officer
Thesis Project
Time-Motion Study In OPD Registration and its Relation to Patient Satisfaction in a Tertiary Care Hospital., Justice K S Hegde Charitable Hospital, Mangalore, Mangalore, Karnataka
Personal Information
Date of Birth: 02/27/96
Workshops And Conferences Attended
- National Conference on 'Technology Meets Future' - HORIZON (2021)
- International Conference on Safe & Sustainable Hospital (2021)
- CAHO SAKCON - Student Annual Knowledge Sharing Conference (2022)
- Innovations & Technology Sustainability in Healthcare
- Inspiria 2022-National Level Conference & Workshop on Honoring the Past, Treasuring the Present & Shaping the Future in Healthcare Industry (2022)
- Workshop on Statistical Analysis Using R-Software (2023)
- Workshop on Statistical Analysis Using SPSS 29.0 (2023)
- Workshop on Patient Safety (2023)
Disclaimer
I hereby declare that the information provided above is true, accurate, and complete to the best of my knowledge. Additionally, I am confident in my ability to actively contribute and collaborate within a team-oriented environment.
Software
SPSS
MS Office
Epi Info
ATLASti
Interests
I'm a passionate artist with a strong love for pencils and colors
Timeline
JCI Accreditation standards master class
05-2025
Certified Professional For Hospital Infection Contro
12-2024
QUALITY CONSULTANT
Global Certification Services
06.2024 - Current
Certified patient safety officer
05-2024
QUALITY AND ACCREDITATION COORDINATOR
TARA HOSPITAL MANAGALORE
02.2024 - 02.2025
Hospital Administrator Intern
Justice K S Hegde Charitable Hospital
08.2022 - 09.2022
Master of Hospital Administration - Health Systems Management
Nitte University
05.2021 - 09.2023
Medical Laboratory Technologist
Yenepoya Medical College Hospital
02.2018 - 09.2021
B.Sc. Medical laboratory - Technology
Nitte University
08.2014 - 01.2018
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