Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Accomplishments
Disclaimer
Timeline
Generic

Navyasri Janga

Jagtial

Summary

  • Experienced IT Engineer in troubleshooting complex software, hardware issues and skilled in remote desktop support. Skilled in ServiceNow, ITIL frameworks and end users support across various platforms. Adept at resolving the technical issues through phone, chat and tickets efficiently and maintaining service level agreements (SLAs) and ensuring seamless IT operations.
  • Coordinating teams, resources and stakeholders to ensure successful project delivery. Applied communication skills to create personal connection with clients for resolving clients issues and concerns.

Overview

3
3
years of professional experience

Work History

Engineer

Movate technologies pvt ltd
Hyderabad
09.2023 - 03.2025
  • Provided 1st and 2nd line IT support to the end users via ServiceNow, phone, chat, email and tickets.
  • Logged, categorized, and prioritized incidents and service requests in ServiceNow ITSM platform. Possessing a strong understanding of software operating systems and network technologies.
  • Guided the users on accessing the Azure virtual desktop, assisting with login issues, session disconnects and performance troubleshooting. Identifying root causes of problems and developing the effective solutions.
  • Diagnosing and resolving the technical issues related to the operating systems like mac, linux, windows, chrome os.
  • Installing and configuring computer hardware operating systems and applications.
  • Test compatibility of new programs with existing ones and maintaining the accurate records of technical issues and resolutions.
  • Managed user accounts, group policies, and password resets using the Active Directory.
  • Escalated complex issues to higher support tiers while maintaining ownership of tickets.
  • Conducting research, developing prototypes, testing and evaluating products.
  • Ensured compliance with SLAs and ITIL best practices to improve service delivery. Also, Contributed to the development of knowledge base articles and training materials.

Risk Operations Analyst

Wipro Technologies
Hyderabad
06.2022 - 07.2023
  • In the capacity of a Risk Operations Analyst at Wipro Pvt Ltd, the focus lies on evaluating and managing operational risks within the organization. This role involves conducting thorough analyses to identify potential vulnerabilities and implementing strategies to mitigate these risks effectively. Engaging with various departments to ensure compliance with risk management protocols is essential, fostering a culture of risk awareness and proactive measures.
    Identifying and mitigating fraud and risks to prevent losses, and ensure a safe and secure platform for the users, providing customer support through email and chat. Developing tools such as the Customer Investigation Tool (CIT) for transaction monitoring and fraud detection.
  • Worked on various workflows and managed different queues.

Education

Btech - Computer Science And Engineering

Sahaja Institute of Technology And Sciences
Karimnagar , Telangana
04-2020

Intermediate Certificate - MPC

Alphores Junior College
Jagtial , Telangana
04-2016

SSC -

Jyothi High School
Jagtial, Telangana
04.2014

Skills

  • MAC
  • LINUX
  • WINDOWS
  • CHROME OS
  • ServiceNow
  • Active Directory
  • Azure virtual desktop
  • Zabbix
  • Zendesk
  • Microsoft office tools
  • Word
  • Excel
  • Outlook
  • Power point
  • Self confidence
  • Project Management

Hobbies and Interests

  • Acting
  • Watching Movies
  • Reading Books
  • Mirror practicing of JAM
  • Browsing Internet

Languages

  • Telugu
  • English
  • Hindi

Accomplishments

  • RNR
  • Movate Technologies
  • Highfly award for the year 2024 Q3,Q4
  • Highfly award for the year 2024 Q3,Q4

Disclaimer

I hereby declare that all the information stated above is true to best of my knowledge.

Timeline

Engineer

Movate technologies pvt ltd
09.2023 - 03.2025

Risk Operations Analyst

Wipro Technologies
06.2022 - 07.2023

Btech - Computer Science And Engineering

Sahaja Institute of Technology And Sciences

Intermediate Certificate - MPC

Alphores Junior College

SSC -

Jyothi High School

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Navyasri Janga