Navyasri Reddy
Banglore
Summary
Adept at technical troubleshooting and support, I excelled as an Assistant Engineer at Ericsson, where I significantly enhanced network maintenance KPI/SLA fulfillment. My blend of problem-solving acumen and exceptional customer service skills ensured effective incident resolution and stakeholder communication, showcasing my ability to manage complex technical challenges and customer requests efficiently.
Overview
3
3
years of professional experience
Work History
Assistant Engineer
Ericsson
10.2021 - Current
- Technical knowledge of the BMC tool.
- Managing all the incidents raised through the ticketing tool or on customer request.
- Ensuring KPI/SLA fulfillment related to network maintenance.
- Incident management activities include engaging the next level of technical teams in troubleshooting, ensuring communication with different stakeholders/customers.
- Event management activities include monitoring of platform availability and infrastructure.
- User access management activities include providing access, modifying rights.
- Handled trouble tickets, and recommended timely actions and solutions to trouble tickets when vital.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Avanthi Group of Institutions
Hyderabad08-2021
Skills
- Problem-Solving and Analytical Thinking
- Customer Service and Communication
- Remote Support and Troubleshooting
- Technical Troubleshooting & Support
Timeline
Assistant Engineer
Ericsson
10.2021 - Current
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Avanthi Group of Institutions
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