NAVYA SRILEKHA GUTAM
F&B Waitress
Hyderabad
Summary
Dedicated F&B Waitress with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
1
1
Certification
4
4
Languages
Work History
F&B Hostess
AVISERV AIRPORT SERVICES INDIA PVT LTD
HYDERABAD
01.2020 - 03.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Stored guest valuables in safe and individual boxes for security.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Entered and updated sensitive customer information during check-ins and room changes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
F&B Waiterss
PLAZA PREMIUM LOUNGE
Bangalore
01.2017 - 02.2019
- Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Taking beverage orders and serving them to guests on a timely manner.
- Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations.
- Always respond to guest requests in a timely, friendly and efficient manner.
- Mix and garnish beverages according to recipe and portion control standards.
- Should be fully aware of the bar and lounge menu along with their prices and any applicable taxes.
- Good knowledge of wine selection, wine service and Beer service.
- Take guest beverage or food orders and input them to the point-of-sale system.
- Ensuring that the bar and lounge stations are fully stocked, clean and tidy at all times.
- Establish rapport with guests to build loyal and satisfied customers.
Education
No Degree - Science
Sri Chaitanya
Rajahmundry 04.2001 -
Skills
- Conflict resolution master
Hobbies
- Building Digital Network
- Social media Promotion
- Pencil Art
- Event Organization
Certification
- Aviation
Timeline
- Aviation
03-2020
F&B Hostess
AVISERV AIRPORT SERVICES INDIA PVT LTD
01.2020 - 03.2022
F&B Waiterss
PLAZA PREMIUM LOUNGE
01.2017 - 02.2019
No Degree - Science
Sri Chaitanya
04.2001 -
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