NAVYATHA CHANDRU
Bengaluru
Summary
To work in a challenging environment wherein I can bring out the best in me, by focusing my passion on the areas which enhance my skills while contributing to the betterment of the organization and myself, both creatively and productively.
Overview
3
3
years of professional experience
Work History
Social Media Marketer
Monk studios
Bengaluru
03.2024 - 12.2024
- Managed daily social media content calendar, ensuring timely and relevant posts.
- Conducted market research analysis to identify search query trends, real-time search and news media activity.
- Created engaging multimedia content, including graphics, videos, and blog posts.
Event Coordinator
Navrah events
Bengaluru
01.2022 - 12.2023
- Coordinated and executed over XX large-scale events annually, including logistics, vendor management, and attendee experience.
- Maintained an organized database of contacts using software applications like MS Excel and Access.
- Worked with professional and trade associations to create memorable and successful events.
- Coordinated and allocated equipment, supplies and staff for events.
Technical Customer Support Specialist
Amazon Development Centre India Private Limited
- Resolving Accounts/billing queries & issues of customers, along with occasional technical queries related to services offered by AWS via Email/Chat/Phone
- Trainings POC for first three months and PAA Cases lobby management POC for three months
- Supported team members to resolve cases on a daily basis
- Worked on an individual project to simplify the Policy: Organization - Requests from Payer account to remove or close member accounts and created a flowchart which was shared and used across the floor
- I had a CCR of 4.83 with a WIPH of 2.60
Seller Support Associate
Amazon Development Center
- I was part of the legacy team which started off the AU selling market and trained in all possible skill sets as per AU support perspective
- Analyzing the seller's query and resolving them with the help of various tools and raising trouble tickets
- Reviewing new Seller's applications and verifying them by analyzing the supporting documents shared by the seller's
- The documents shared were Government Id proof and Bank statement
- Have also worked with Amazon com.uk (UK Market) for two months and understanding how an established marketplace functions
- Reviewing Seller's documents for special gating items on Amazon, reviewing each of the documents and analyzing them and forwarding the same to the category approval team
- Analyzing Seller's credit card and doing deep verification if required
- Basic trouble shooting for MWS query
Education
BACHELOR OF ENGINEERING - ELECTRONICS AND COMMUNICATION
Visvesvaraya Technological University Channabasaveshwara Institute of Technology
PCMB -
Sarvodaya Pre University
Social Media Marketing Course
CourseEraAWS Cloud Practitioner certificate
Skills
- Ownership
- Collaboration
- Effective communication
- Adaptable
- Process Improvement
- Customer Assistance
- Problem solving
Timeline
Social Media Marketer
Monk studios
03.2024 - 12.2024
Event Coordinator
Navrah events
01.2022 - 12.2023
Technical Customer Support Specialist
Amazon Development Centre India Private Limited
Seller Support Associate
Amazon Development Center
BACHELOR OF ENGINEERING - ELECTRONICS AND COMMUNICATION
Visvesvaraya Technological University Channabasaveshwara Institute of Technology
PCMB -
Sarvodaya Pre University
Social Media Marketing Course
AWS Cloud Practitioner certificate
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