Technical Publication & UX | Information Architect
Jio Platforms Limited
Bengaluru, Karnataka
2022.11 - Current
- Develop and implement a strategic technical publishing framework aligned with organizational objectives.
- Create and maintain high-quality technical documentation, ensuring accuracy, clarity, and user-friendliness.
- Enforce adherence to established standards, style guidelines, and regulatory requirements.Employ effective tools and technologies for streamlined document creation, version control, and distribution.
- Lead end-to-end UX design initiatives, employing user-centered methodologies and best practices.
- Conduct comprehensive user research to uncover insights into user needs, behaviors, and pain points.
- Develop and refine user personas, journey maps, and other UX artifacts to inform design decisions.
- Collaborate closely with cross-functional teams to define and prioritize UX requirements and objectives.
- Create intuitive wireframes, prototypes, and interactive mockups to visualize and validate design concepts.
- Continuously evaluate and optimize UX through usability testing, data analysis, and iterative refinements.
- Provide visionary leadership, guidance, and mentorship to a diverse team of technical writers and UX designers. Define clear goals, performance metrics, and developmental pathways for individual team members.
- Optimize resource allocation, workload distribution, and project prioritization to maximize efficiency.
- Recruit top talent, ensuring a well-rounded skill set within the team.
- Cultivate strong relationships with key stakeholders, including product managers, executives, and external partners.
- Proactively engage with stakeholders to understand their needs, gather feedback, and align expectations.
