Windows
Customer Service Executive
Red Gym
12.2020 - 02.2021
- Managed daily interactions with over 50 members through phone, email, and in-person, providing detailed information on membership plans, class schedules, and fitness programs to enhance customer satisfaction and retention.
- Resolved approximately 20 customer inquiries and issues per day, including billing discrepancies and service concerns, by conducting thorough research and offering effective solutions to ensure smooth operations and member satisfaction.
- Conducted regular follow-ups with 15-20 members weekly to address feedback, promote new services, and gather insights, contributing to a 20% increase in member engagement and retention rates.
