Summary
Overview
Work History
Education
Skills
Height
Maritalstatus
Passportdetails
Roles And Responsibilities
Previousemployers
Personal Information
Languages
Timeline
Hi, I’m

Nawaf Sayyed

RMS ALLOCATOR
Doha
Nawaf Sayyed

Summary

Passionate about pursuing a fulfilling career in the aviation industry, I thrive on working alongside diverse individuals from around the globe. With a strong desire to connect with people and a genuine love for my job, I am dedicated to making a positive impact in this dynamic field. Seeking to leverage my skills and enthusiasm, I am committed to contributing to the success of an organization while continuously growing both professionally and personally.

Overview

17
years of professional experience

Work History

RUMANI TRAVELS
Mumbai

Counter Staff Member
01.2008 - 08.2009

Job overview

  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Participated in staff meetings to discuss ways of improving overall customer experience and operational efficiency.

Qatar Aviation Services
Hamad International Airport

Passenger Services Agent
03.2014 - 03.2019

Job overview

  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
  • Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Celebi Nas Airport services Pvt Ltd(Qatar Airways)
Mumbai

Passenger Services Agent
05.2012 - 02.2014

Job overview

  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
  • Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Enhanced customer satisfaction by providing efficient check-in and boarding services.
  • Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Dubai Airports Ahlan Department
Dubai

Guest Service Representative
09.2010 - 10.2011

Job overview

  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

Polo Queen Solutions
Mumbai

Contact Service Agent
08.2009 - 08.2010

Job overview

  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
  • Supported marketing initiatives through promoting special offers or discounts available on services within the organization.
  • Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
  • Participated in regular meetings to discuss performance metrics, identify areas for improvement, and develop strategies to achieve goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Mumbai International Airport Ltd
Mumbai

Trainee Terminal Service Officer
11.2008 - 07.2009

Job overview

  • Learned new materials, processes, and programs quickly.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Supported departmental tasks to increase understanding of industry processes.
  • Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
  • Interacted with customers under supervision to support operational objectives.
  • Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
  • Facilitated smoother operations by maintaining clean and organized workspace.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Qatar Aviation Services
Qatar

Resource Manager
03.2019 - Current

Job overview

  • Enhanced team productivity with regular performance evaluations and targeted training programs.
  • Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced overtime ratio.
  • Analyzed historical data to forecast future resourcing needs, enabling proactive planning and adjustments as needed.
  • Continuously assessed the effectiveness of existing resource management strategies, refining processes as needed to ensure optimal performance at all times.
  • Facilitated cross-functional collaboration by coordinating shared resources between departments in a timely manner.
  • Regularly reviewed project scopes to ensure appropriate allocation of resources based on changing priorities or unforeseen challenges.
  • Mentored junior staff members in effective resource management techniques, fostering a culture of continuous improvement within the team.
  • Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
  • Streamlined resource allocation processes by implementing efficient scheduling and tracking systems.
  • Utilized advanced analytics tools to monitor trends in resource usage, proactively identifying potential areas for optimization or cost savings opportunities.
  • Developed metrics for assessing effectiveness of resource allocation, leading to continuous improvement in processes.
  • Fostered collaborative work environment, leading to increased employee satisfaction and reduced overtime ratio.
  • Ensured compliance with all regulatory requirements in procurement and deployment of resources.

Education

University Overview

  • Passed SSC from Sacred Heart Convent School in the year 2005 (Maharashtra State Board).
  • Passed HSC from P.G.Abhyankar College in the year 2007 (Maharashtra State Board).
  • Pursued a Diploma in Airline Passenger Handling from Indian Aviation Academy in the year 2008.
  • Pursued an IATA Certificate in Airport Operations from Montreal (Canada) in the year 2008.

Skills

Working Knowledge Of Windows 98/XP

Height

5'8"

Maritalstatus

Married

Passportdetails

G8108869 (valid till 10/03/2018)

Roles And Responsibilities

  • Maintaining smooth functions of given responsibilities at check-in counters.
  • Ensuring friendly service environment at check-in, boarding & arrival areas.
  • Escorting MAAS passengers with Special Handling and security measures.
  • Assisting passengers with special needs from the arrival and to the departures like wheelchair, expectant mothers, blind, MEDA & many more.
  • Maintaining proper coordination with handling of baggage at departures as well on arrivals.
  • Preparing day to day flight activity reports.
  • Handling queries of customers personally with total satisfactions from them.
  • Also Handling post flight functions like sending telex, flight functions filing, Seat editing & many more.

Previousemployers

  • Worked as a Terminal Service Officer with Mumbai International Airport Ltd from November 2008 to July 2009.
  • Worked as a Customer Service Agent with Polo Queen Solutions at Mumbai from August 2009 to August 2010.
  • Worked with RUMANI TRAVELS as a Counter Staff while perusing IATA diploma in Mumbai.
  • Worked as a GSA with Dubai Airports Ahlan Department from September 2010 to October 2011.
  • Worked as a Passenger Services Agent with Celebi Nas Airport services Pvt Ltd(Qatar Airways) at Mumbai International Airport Pvt Ltd from May 2012 to FEB 2014.
  • Working as a Acting Sr. Passenger Services Agent with Qatar Aviation Services at Hamad International Airport from Mar 2014 till present.

Personal Information

Date of Birth: 10/11/89

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Urdu
Advanced (C1)
Arabic
Intermediate (B1)

Timeline

Resource Manager

Qatar Aviation Services
03.2019 - Current

Passenger Services Agent

Qatar Aviation Services
03.2014 - 03.2019

Passenger Services Agent

Celebi Nas Airport services Pvt Ltd(Qatar Airways)
05.2012 - 02.2014

Guest Service Representative

Dubai Airports Ahlan Department
09.2010 - 10.2011

Contact Service Agent

Polo Queen Solutions
08.2009 - 08.2010

Trainee Terminal Service Officer

Mumbai International Airport Ltd
11.2008 - 07.2009

Counter Staff Member

RUMANI TRAVELS
01.2008 - 08.2009

Nawaf SayyedRMS ALLOCATOR