Hi, I’m
Nawaneet Kumar
Product Manager
Bangalore
Summary
Results-driven Product Manager with 6+ years of experience building and scaling data-driven B2C products at the intersection of AI, analytics, and operations. Skilled in designing and deploying agentic workflows that automate complex sales and service processes, driving measurable topline impact. Creator of a proprietary AI Auditor that evaluates thousands of calls at scale, cutting support costs by 50% while improving quality. Spearheaded referral growth initiatives that unlocked new revenue streams and extended user lifecycle value. Successfully led CRM transformations across Freshchat, WhatsApp, and in-app ecosystems, enhancing customer engagement and conversion. Known for translating innovative AI concepts into tangible business outcomes, consistently elevating user experience and operational efficiency.
Overview
10
years of professional experience
Work History
Healthify
Product Manager (Growth)
12.2024 - Current
Job overview
- Conversational AI & LLMs: Designed and launched AI Agents and an AI Auditor powered by LLMs to automate sales and service calls. Improved lead qualification, context handover, and call quality monitoring — cutting support costs by 50% and scaling audits across thousands of calls monthly.
▸ Evaluated multiple LLM providers (OpenAI, Gemini, Anthropic, etc.) on accuracy, cost-efficiency, latency, and integration feasibility, running side-by-side pilots on internal call datasets to select the best-fit models for production use. - Customer Support Infrastructure: Redesigned chat platform architecture by migrating to a cost-efficient solution, reducing tech overhead by 40% and improving automation that boosted lead conversions by 25%.
- Payments & Monetization: Built a new international payment experience with EMI options, Klarna/Affirm support, and localized discounts — unlocking a new revenue stream from NRI users.
- AI-Powered Call Booking: Introduced a smart booking system using in-app and WhatsApp AI workflows, increasing consultation bookings by 3x.
- Growth & Experimentation: Created A/B testing frameworks for nudges and onboarding flows, driving a multi-fold increase in engagement and monetization.
- Execution & Delivery: Developed end-to-end PRDs and led cross-functional squads across design, engineering, and data, ensuring consistent delivery with a 95% sprint success rate.
Healthifyme Wellness Pvt. Ltd.
Product Manager ( Operations )
04.2021 - 11.2024
Job overview
- Led chatbot automation, reducing customer support costs by 50% and increasing engagement by 30%.
- Designed and ran A/B tests on in-app growth hooks, leading to a 2x increase in Revenue Per View (RPV) on the Growth Dashboard.
- Owned and optimized JSON-based configurations, improving automation efficiency by 30% and reducing manual interventions.
- Prioritized roadmap features using data insights, increasing feature adoption by 15%.
- Led multiple product rollouts across 5+ teams, achieving 99% on-time delivery while managing user training, testing, and GTM execution.
- Negotiated vendor contracts, cutting costs by 20% and reallocating savings to customer acquisition initiatives.
Healthifyme Wellness Pvt. Ltd.
Sr. Product Operation Associate
04.2020 - 04.2021
Job overview
- Implemented revenue planning & slot management, optimizing coach availability, leading to a 15% increase in utilization.
- Reduced calling cost by 50% by streamlining operations and renegotiating vendor contracts.
- Identified automation opportunities, improving operational efficiency and reducing response time by 25%.
Healthifyme Wellness Pvt. Ltd.
Business Analyst
04.2018 - 04.2020
Job overview
- Scaled inside sales revenue from ₹40L to ₹1Cr per month by optimizing lead conversion strategies and refining sales workflows.
- Developed real-time analytics dashboards (Tableau, Power BI) to enhance data-driven decision-making.
- Introduced A/B testing framework, improving conversion rates by 20%.
Avernus Solutions
Co-founder
10.2017 - 03.2018
Job overview
- Co-founded Avernus Private Ltd , launching its first subsidiary, Laser X , a laser tag arena in Visakhapatnam. Led the project from concept to execution, overseeing business operations, marketing strategy, and partnership development to establish a successful entertainment venture
Sun Business Solutions
Associate Network Engineer
07.2015 - 09.2017
Job overview
- As a network engineer working with Navitaire, you might leverage their advanced systems to optimize airline operations:
- Seamless Connectivity: Integrating Navitaire's New Skies platform ensures smooth, real-time data exchange across various airline systems.
Education
University of California, DavisBangalore
Certification from SQL for Data Science
01.2019 - 02.2019
Nagpur UniversityNagpur
BE from Information Technology
04.2015
Skills
Product lifecycle management
Accomplishments
- Built and scaled AI-driven automation: Launched AI Agents and an AI Auditor leveraging LLMs (OpenAI, Gemini, Anthropic) to automate sales/service workflows, cutting support costs by 50% and scaling call audits across thousands monthly.
- Boosted revenue growth: Scaled monthly inside sales revenue from ₹30–40L to ₹1Cr by identifying funnel gaps, optimizing callbacks, and deploying data-driven nudges.
- Enhanced product reputation: Improved app ratings from 3.8 → 4.4 by tightening SLAs, redesigning IVR flows, and shipping customer-feedback-led improvements.
- Reduced costs at scale: Lowered operational and tooling expenses by 70% through platform migration and vendor rationalization.
- Unlocked new revenue streams: Designed an international payment system with EMI and localized discounts, driving monetization from NRI users.
- Accelerated engagement & RPV: Implemented A/B testing frameworks for onboarding and in-app nudges, leading to a significant lift in Revenue per View (RPV) and user engagement.
- Increased consultation bookings: Introduced AI-powered in-app and WhatsApp booking flows, resulting in a 3x increase in consultation bookings.
Languages
English
Hindi
Timeline
Product Manager (Growth)
Healthify
12.2024 - Current
Product Manager ( Operations )
Healthifyme Wellness Pvt. Ltd.
04.2021 - 11.2024
Sr. Product Operation Associate
Healthifyme Wellness Pvt. Ltd.
04.2020 - 04.2021
University of California, Davis
Certification from SQL for Data Science
01.2019 - 02.2019
Business Analyst
Healthifyme Wellness Pvt. Ltd.
04.2018 - 04.2020
Co-founder
Avernus Solutions
10.2017 - 03.2018
Associate Network Engineer
Sun Business Solutions
07.2015 - 09.2017
Nagpur University
BE from Information Technology
2015.04
Previous Experience
Aditya Birla Group, Bengaluru, Senior Analyst, 07/2015, 09/2017
Entrepreneurshipexperience
Avernus Solutions, Visakhapatnam, Co-founder, 10/2017, 03/2018
Personal Information
Date of Birth: 01/15/1990
Entrepreneur Experience
Avernus Solutions, Visakhapatnam, Co-founder, 10/2017, 03/2018
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