NAWAZ ALI
New Delhi
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
HDFC BANK LIMITED
NEW DELHI
02.2023 - 08.2024
- Analyzed customer feedback to improve product offerings.
- Built relationships with key clients through regular contact.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Provided exceptional customer support, resolving issues and ensuring customer satisfaction.
- Answered customer inquiries over the phone and through email.
- Resolved customer complaints regarding services or products in a professional manner.
Junior Staff Member
EFILINGPORTAL PRIVATE LIMITED
GURGAON
11.2019 - 10.2022
- Company Formation (All types of Company)
- Provided support and assistance to business account customers regarding queries, complaints, and requests.
- Assisted in resolving customer issues promptly and efficiently.
Education
CLASS X -
IQRA PUBLIC SCHOOL
Siwan, Bihar07-2017
CLASS XII -
PATRACHAR VIDYALAYA
Shalimar Bagh, Delhi09-2019
B.COM -
UNIVERSITY OF DELHI
Delhi08-2022
MBA - Persuing
JAMIA HAMDARD
Hamdard Nagar, DelhiSkills
- Customer Support and Service
- Basic Microsoft Office
- Ability to work in a fast-paced environment
- Cross-Selling and Up-Selling
- Customer Relations
- Self-Learner
- Strong Communication Skills in Sales
- Strong computer skills
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Affiliations
- FOOTBALL
- TAEKWONDO
Timeline
Assistant Manager
HDFC BANK LIMITED
02.2023 - 08.2024
Junior Staff Member
EFILINGPORTAL PRIVATE LIMITED
11.2019 - 10.2022
CLASS X -
IQRA PUBLIC SCHOOL
CLASS XII -
PATRACHAR VIDYALAYA
B.COM -
UNIVERSITY OF DELHI
MBA - Persuing
JAMIA HAMDARD
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