Nawazulla Khan
Mysore
Summary
Dynamic and results-oriented Retail Store Manager with over 13 years of experience driving operational excellence, boosting profitability, and enhancing customer satisfaction in fast-paced retail environments. Proven ability to lead teams of 150+ employees, optimize inventory management, and execute innovative merchandising strategies. Dedicated to delivering exceptional customer experiences and achieving measurable business growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Yousta - Reliance Retail Ltd
Bangalore
02.2025 - Current
- Managed daily operations and ensured compliance with company policies and procedures.
- Developed inventory management strategies to optimize stock levels and reduce waste.
- Coordinated visual merchandising efforts to enhance store presentation and attract customers.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Updated POS system with new products and promotional offers.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Identified opportunities for cost savings through waste reduction initiatives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Store Manager
Aditya Birla Pantaloons
Mysore
12.2021 - 01.2025
- Spearhead overall store operations, including sales, customer service, and inventory control, achieving a consistent increase in revenue by 50%.
- Foster a high-performing team of 150+ employees through effective training and leadership development initiatives.
- Implement corporate merchandising strategies, enhancing store appeal and boosting foot traffic by 20%.
- Reduced inventory shrinkage by 0.10% through robust loss prevention measures.
Department Manager
Central Mall - Future group
Mysore
06.2019 - 11.2021
- Managed daily operations of fashion department to ensure efficient workflow.
- Supervised team members and provided training on product knowledge and customer service.
- Coordinated inventory management and ensured accurate stock levels for seasonal collections.
Department Manager
Shoppers Stop
Mysore
12.2015 - 06.2021
- Managed daily operations of fashion department to ensure efficient workflow.
- Supervised team members and provided training on product knowledge and customer service.
- Coordinated inventory management and ensured accurate stock levels for seasonal collections.
Sr, Department Manager
Central Mall Mysore (Future Group)
Mysore
12.2015 - 07.2018
- Directed 50% of major store categories, driving 60% of total sales contributions.
- Exceeded customer satisfaction targets by introducing a tailored training program for frontline staff, increasing satisfaction rates by 10%.
Store Manager
Celio - French Fashion ltd
Bangalore
01.2013 - 11.2015
- Managed daily operations and ensured compliance with company policies and procedures.
- Trained and supervised staff to deliver excellent customer service experiences.
- Developed inventory management strategies to optimize stock levels and reduce waste.
Department Manager
Celio French Fashion Ltd
Bangalore
06.2014 - 11.2015
Department Manager
Woodland
Bangalore
04.2013 - 05.2014
Department Manager
Reid & Taylor
Bangalore
04.2012 - 03.2013
Store Manager
Woodland
Bangalore
03.2012 - 09.2012
- Managed daily operations and ensured compliance with company policies and procedures.
- Trained and supervised staff to deliver excellent customer service experiences.
- Developed inventory management strategies to optimize stock levels and reduce waste.
Education
MBA - Discontinued
RV Institute of Management
BBM - Marketing & HR
SSMRV Institute of Management
PU - Commerce
RV Collage, Bangalore University
Matrix -
Mother Land High School
High School -
Matrix High School
Skills
- Retail Operations Management
- Profitability Analysis
- Team Leadership and Development
- Customer Engagement Strategies
- Inventory Optimization
- Strategic Planning and Execution
- Sales Forecasting and Budgeting
- KPI Monitoring and Reporting
- Loss Prevention and Shrinkage Control
- CRM (Customer Relationship Management)
- Retail Analytics and Technology
- Business Ethics
- P&L Management
- Cost and Resources Optimization
- Corporate Communication
Certification
- Retail Operations and Hospitality Management
- Fire and Life Safety Training
- PUCCA (Product Understanding & Customer Care Associate System)
Awards
- Best Store Manager (Pantaloons) for multiple months in 2023-2024
- Cluster Award for Highest Single Biggest Bill (Pantaloons)
- Best Visual Merchandising Store Award (ROK Cluster)
- Best Department Manager (Central Mall) for multiple months in 2018-2020
- Best Department Manager (Central Mall) for Private Label Category Brand Sales Growth 2020
- Best Customer Relationship Manager award in Central Mall 2020-2021
- Best Department Manager (Shoppers Stop) for multiple months in 2017-2018
- Best Department Manager for Golden Mirror Certificates in Shoppers Stop
Extracurricular Activities
Travelling Music Movies Cricket Foodie
Languages
- English
- Kannada
- Hindi
- Urdu
Personal Information
- Father's Name: Rahamathulla Khan
- Date of Birth: 10/16/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Store Manager
Yousta - Reliance Retail Ltd
02.2025 - Current
Store Manager
Aditya Birla Pantaloons
12.2021 - 01.2025
Department Manager
Central Mall - Future group
06.2019 - 11.2021
Department Manager
Shoppers Stop
12.2015 - 06.2021
Sr, Department Manager
Central Mall Mysore (Future Group)
12.2015 - 07.2018
Department Manager
Celio French Fashion Ltd
06.2014 - 11.2015
Department Manager
Woodland
04.2013 - 05.2014
Store Manager
Celio - French Fashion ltd
01.2013 - 11.2015
Department Manager
Reid & Taylor
04.2012 - 03.2013
Store Manager
Woodland
03.2012 - 09.2012
MBA - Discontinued
RV Institute of Management
BBM - Marketing & HR
SSMRV Institute of Management
PU - Commerce
RV Collage, Bangalore University
Matrix -
Mother Land High School
High School -
Matrix High School