Summary
Overview
Work History
Education
Software
Location
Place
Timeline
Hi, I’m

Nawazulla Shareef

Customer Contact Comms Associate
Bangalore

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
years of professional experience
3
Languages

Work History

Accenture
Bangalore

Customer Contact Associate
08.2022 - Current

Job overview

  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed strong product knowledge to address customer concerns effectively and provide accurate information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed and updated databases to handle customer data.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Utilized CRM software to accurately track customer interactions and document resolutions.
  • Consistently achieved performance metrics, contributing to team success and overall company objectives.
  • Maintained thorough documentation of customer interactions, ensuring accurate records for future reference.
  • Promptly responded to inquiries and requests from prospective customers.
  • Retained customers by diffusing escalated situations through active listening skills and problem-solving techniques.

24/7 [ai]
Bangalore

Customer Support Manager
01.2021 - 07.2022

Job overview

  • Developed customized support solutions for high-value clients, securing long-term partnerships.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Created reports, presentations and other materials for executive staff.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
  • Streamlined the customer support process for faster resolution times and improved customer experience.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Created organized filing system to manage department documents.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Implemented process improvements to automate document management systems, call logs, and invoicing data to enhance department efficiency.
  • Liaised with IT department to report technical issues and formulate trouble-shooting procedures.
  • Cultivated long-term relationships with vendors by developing cost-effective methods to source Product or Service.

Excelity Global Solution
Bangalore

Customer Relations Executive
12.2020 - 10.2021

Job overview

  • Cross-trained and backed up other customer service managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Streamlined the complaint resolution process for increased efficiency and improved response times.
  • Championed process improvement efforts aimed at reducing average handle time while maintaining high levels of customer satisfaction ratings.
  • Developed strong customer relationships through attentive listening, empathy, and clear communication.
  • Consistently exceeded performance metrics in areas such as call handling time, first-call resolution rate, and overall customer satisfaction score.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Ensured timely filing of claims through efficient management of work queue and prioritization of tasks.
  • Supported the development of new staff by providing expert mentorship and guidance on best practices.
  • Maintained compliance with all regulatory guidelines pertaining to medical billing practices.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Optimized workflow efficiency by cross-training team members on various PFS Representative duties.
  • Generated and distributed monthly customer statements.
  • Reduced errors in claims submissions by meticulously reviewing patient records and ensuring accurate coding.

Aegis
Bangalore

B2B Account Executive
09.2017 - 11.2020

Job overview

  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Recorded accurate and efficient records in customer database.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Expanded company presence in target markets by attending networking events, trade shows, and conferences.
  • Set and achieved company defined sales goals.
  • Enhanced team productivity through effective coaching, mentoring, and sharing of best practices among colleagues.
  • Maintained current knowledge of evolving changes in marketplace.
  • Performed detailed fieldwork to verify candidate qualifications, ensuring the integrity of hiring processes for clients.
  • Assisted in the development of training materials for new investigators, enabling faster onboarding and increased competence.

Education

Seshadripuram Commerce Management
Bangalore

Bachelor Of Business Administration

University Overview

Seshadripuram Pu College
Bangalore

2nd Puc from Computer And Information Systems Security

University Overview

St Mary's High School
Bangalore

10th
04.2012

University Overview

Software

Microsoft office power point

Location

Location

I hereby declare that all the information given above is true and correct to the best of my knowledge.

Place

Place

Bangalore

Date                                                   signature

Timeline

Customer Contact Associate
Accenture
08.2022 - Current
Customer Support Manager
24/7 [ai]
01.2021 - 07.2022
Customer Relations Executive
Excelity Global Solution
12.2020 - 10.2021
B2B Account Executive
Aegis
09.2017 - 11.2020
Seshadripuram Commerce Management
Bachelor Of Business Administration
Seshadripuram Pu College
2nd Puc from Computer And Information Systems Security
St Mary's High School
10th

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Nawazulla Shareef Customer Contact Comms Associate