Nawazz Mirza

Project Description:

• Telenet is a Belgian telecommunications company.
• Provided round-the-clock support services to ensure uninterrupted business operations.

Contribution:

• Implemented GitLab CI/CD pipelines, automating builds, testing, and deployments for efficient software delivery, accelerating the release time by 25%.
• Successfully created and maintained automated infrastructure provisioning and configuration using AWX templates, reducing manual intervention by 50%.
• Administered OpenShift clusters, supporting diverse applications, and optimizing resource utilization.
• Orchestrated AWS Lambda services, enhancing the scalability and responsiveness of critical functions.
• Incident/Change management.
• Streamlined customer service operations by implementing a case resolution tracking system that reduced average response time by 40%, ensuring compliance with all customer SLAs, and enhancing overall satisfaction ratings.
• Designed and implemented Axway APIGW and F5 integration solutions, improving overall system performance and security.