Summary
Overview
Work History
Education
Skills
Projects
Hobbies and Interests
Timeline
Generic

Nayan Bhalerao

Pune

Summary

Dynamic Team Manager with a proven track record at Capita, excelling in strategic planning and performance management. Expert in SAP-ISU, I successfully led a 23-member team, enhancing skills through tailored training programs and driving significant improvements in team performance. Adept at fostering collaboration and effective communication to achieve organizational goals.

Overview

8
8
years of professional experience

Work History

Team Manager

Capita
Pune
09.2022 - Current
  • Led a team of 23, fostering a cohesive and productive work environment through effective communication and leadership skills.
  • Prepared and presented reports to senior management, offering insights and recommendations for strategic decision-making.
  • Developed and delivered comprehensive training programs, significantly improving team skill levels and performance.
  • Implemented strategic plans to achieve team targets, resulting.
  • Worked on Kraken and provided input for the migration of the customer journey to Kraken from the old legacy tool.
  • Collaborated with HR to manage recruitment, selection, and onboarding processes, building a high-performing team.

Team Leader

Wipro
Pune
07.2018 - 08.2022
  • Worked in SAP ISU (Intelligent Utilities Solution), 'exception management' S4 Hanna.
  • Resolved Business Process Exception Management (BPEM) Workflow integration.
  • Pricing exceptions: Issues with tariff calculations and incorrect price application due to system errors.
  • Technical exceptions.
  • Maintain Master data and update customer information in SAP-CRM, SAP-Fiori.
  • Created and maintained SOPs for exception-generated.
  • Coordination with clients for exceptions and clarifications.
  • Daily audits to ensure quality is maintained and no SLA failure.
  • Setup, Meters, property, meter readings in SAP and SAP-CRM, CRM sales.

Intern

TATA Motors
Pune
05.2017 - 12.2017
  • Implementation of Kanban and Kaizen, using 5 why analysis on the production line.

Education

BE -

Suman Ramesh Tulsiani Technical Campus-Faculty
Pune, Pune
05.2018

Skills

  • Time management
  • Team leadership
  • Performance management
  • Training development
  • Strategic planning
  • Effective communication
  • Leadership skills
  • SAP-ISU expertise
  • Continuous improvement
  • Recruitment support
  • Workforce planning

Projects

Lean Six Sigma (Yellow Belt), Pune, Maharashtra, 06/01/24, 12/31/24, Improved AHT by 18.46% across multiple queues. Kaizen, Pune, Maharashtra, 04/01/21, 11/30/21, Point of contact for Continuous Improvement. Successfully delegated a new task from Onthe shore team to Offshore.

Hobbies and Interests

  • Gaming
  • Cooking

Timeline

Team Manager

Capita
09.2022 - Current

Team Leader

Wipro
07.2018 - 08.2022

Intern

TATA Motors
05.2017 - 12.2017

BE -

Suman Ramesh Tulsiani Technical Campus-Faculty
Nayan Bhalerao