
Dynamic Team Manager with a proven track record at Capita, excelling in strategic planning and performance management. Expert in SAP-ISU, I successfully led a 23-member team, enhancing skills through tailored training programs and driving significant improvements in team performance. Adept at fostering collaboration and effective communication to achieve organizational goals.
Lean Six Sigma (Yellow Belt), Pune, Maharashtra, 06/01/24, 12/31/24, Improved AHT by 18.46% across multiple queues. Kaizen, Pune, Maharashtra, 04/01/21, 11/30/21, Point of contact for Continuous Improvement. Successfully delegated a new task from Onthe shore team to Offshore.