Nayan Chudasama
Savarkundla
Summary
Dedicated receptionist with vast experience in customer service and problem solving skills. Friendly, approachable and helpful. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
LEAD GUEST SERVICE ASSOCIATE
HOTEL WELCOME PALACE
08.2023 - 09.2024
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed complaints with calm, clear communication and problem-solving.
- Optimized team training and staff development.
- Provided backup support during peak hours or employee absences when required to maintain smooth operations at all times.
- Organized transportation arrangements as needed, ensuring punctual pick-ups and drop-offs for guests convenience.
- Developed strong relationships with repeat customers, contributing to increased loyalty and return visits.
- Coordinated closely with event planners handling group bookings, facilitating efficient communication between parties involved.
FRONT OFFICE ASSOCIATE
FORTUNE MIRAMAR HOTEL GOA
01.2020 - 05.2023
- CHECK IN & CHECK OUT Management
- Handling guest complains and providing information to guests.
- Handling VIP amenities & Night audit of hotel business.
- Incharge of the whole shift & to manage busy operations.
- Providing the best room possible as per the guest requests.
- Providing information about the hotels.
- Replying to emails.
- Selling and booking rooms for the hotel.
- Promoting the hotel using offers and discounts.
F&B SERVICE STEWARD
CIDADE DE GOA - IHCL SeleQtions TAJ HOTEL AND CONVENTIONAL CENTER
11.2018 - 01.2020
- Taking guest meal orders and restaurant reservations.
- Taking Guest feedback and helping with meal suggestions.
- Handling all guest complains requests.
- Coordinating with all the departments to ensure guest satisfaction and follow up.
- Maintaining In Room Dining journals.
- Coordinating with the entire front office department to place VIP amenities.
- Handling Breakfast operations in buffet restaurant.
- Assigning daily tasks to colleagues.
- Responsible for the closing the Shift and filling the reports.
- Helping in updating guest feedback software and inform higher management for guest dissatisfaction.
- Google reviews from guest was also a great task.
TRAINEE
FORTUNE MIRAMAR HOTEL GOA
- Working in all the 4 core departments in a hotel (Kitchen, Food and beverage, Housekeeping and Front office)
Education
Diploma in Hotel Management and Tourism Management -
VIVEKANAND INSTITUTE HOTEL & TOURISM MANAGEMENT
Higher Secondary School under Gujarat board -
SANIDHYA SCHOOL OF SCIENCE
Secondary School Under Gujarat Board -
SHREE SWAMINARAYAN GURUKUL
Skills
- Team worker
- Complex problem solver
- Strong decision maker
- Detail-driven
- Good time management
- Excellent interpersonal and communication skills
- Hotel Management Software:- IDS, Showmen, Opera
Timeline
LEAD GUEST SERVICE ASSOCIATE
HOTEL WELCOME PALACE
08.2023 - 09.2024
FRONT OFFICE ASSOCIATE
FORTUNE MIRAMAR HOTEL GOA
01.2020 - 05.2023
F&B SERVICE STEWARD
CIDADE DE GOA - IHCL SeleQtions TAJ HOTEL AND CONVENTIONAL CENTER
11.2018 - 01.2020
TRAINEE
FORTUNE MIRAMAR HOTEL GOA
Diploma in Hotel Management and Tourism Management -
VIVEKANAND INSTITUTE HOTEL & TOURISM MANAGEMENT
Higher Secondary School under Gujarat board -
SANIDHYA SCHOOL OF SCIENCE
Secondary School Under Gujarat Board -
SHREE SWAMINARAYAN GURUKUL
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