Nayan Fouzdar
Gurgaon
Summary
Dynamic Senior Associate VP at Agilent Technologies with a proven track record in collections strategy and credit risk assessment. Achieved a 12% YOY cash flow improvement while leading a team of 50. Expert in process optimization and performance coaching, driving significant operational enhancements and stakeholder collaboration.
Overview
19
19
years of professional experience
Work History
Senior Associate VP (OM II)
Agilent technologies
08.2016 - Current
- Lead credit and collections operations overseeing a $400M receivables portfolio, ensuring optimal cash flow and minimal risk exposure
- Improved cash flow by 12% YOY through analytics-driven collection strategies, segmentation, and workflow improvements.
- Enhanced cross-functional alignment with Sales and Order management dispute resolution cycle by 40%
- Led deployment of Nucleus Collections tool, increasing collector productivity by 20%
- Partnered with Treasury on cash forecasting accuracy improvements leading to accurate borrowing and hedging decision making for the Treasury team.
- Achieved bad debt reduction of $ 1.5M YOY via enhanced monitoring and early escalation processes.
- Collaborated with key stakeholders like sales to ensure high risk/ credit hold customers are reviewed regularly thus minimizing exposure.
- Implemented credit scoring models and automated approval workflows, reducing credit decision turnaround time
- Directed team of 50 credit analysts and collectors, driving performance, coaching, and capability development
- Developed and enforced enterprise-wide credit policy, ensuring adherence to regulatory and internal risk standards
- Was nominated for best manager of the year in 2019 and 2024
- Recognized for driving learning and development program ( GURU COOL) in FY18
- Was recognized as the Program manager of year 2017 for driving Leadership exploration and development program
- Streamlined Web billing process leading to a increased revenue of ~ 30M YOY.
- Streamlined US tax booking process leading to reduction of short payments, better CSAT and write off reduction of ~ 500K YOY.
- Streamlined the E-invoicing process leading to improvement in the cash flow
- Currently working on self payer analysis initiative which will further improve collections effectiveness.
MANAGER
IBM
08.2015 - 07.2016
- To ensure that CPIs & KPIs are achieved & in case of any misses, provide RCA.
- To ensure that the team lead & Assistant managers continuously focuses on the orders getting process accurately
- To ensure that the credit note % in under control & minimize revenue leakage
- Ensure that orders are getting billed on time & rejected where ever required
- To ensure that proper investigation is done by the team members & reviewed by the team lead before raising a credit note.
- Constantly working with the upstream team to further standardize the process.
- Proactively escalate issues which require intervention /clarification from the senior management.
- To ensure that all the trackers and all the supporting documents are available during any kind of an audit.
- Received recognition from AVP for handling 2 processes when one of the processes Manager resigned of the other deal.
- Received recognition from the Senior Executive for standardizing one of the reports that was of keen importance to the client.
Assistant MANAGER
Accenture
10.2011 - 07.2015
- Entrusted with responsibility of managing the AR (Cash Application & Collections) with a team of 16.
- Pivotal in client relationship and interaction, bank interactions, audits and SLA & KPI compliance.
- Credited for accomplishing 100% employee & employer satisfaction by altering the shift timings in consonance with the client.
- Consistently maintained accuracy of the process at >99.5%.
- Participated in the Value Stream Mapping activities on behalf of the process to ensure that all the non-value added steps are removed.
- Generated productivity benefit for the Client by cross training team of Cash Applications of the same region to other business units.
- Travelled to UK & transitioned the Order to cash process for UK and Ireland. Ensured the team members are well trained, the process is stabilized and running smoothly.
- Travelled to US & transitioned collections process for US
- Recognized by the stakeholders twice in the last 12 months for High performance.
- Have received appreciation from the client for delivering everything on time and improving the performance of the team members.
Process Developer
GE MONEY
09.2006 - 06.2011
- Managed the B2B collections of loans & lease from the customers of US.
- Received Certificate of Recognition for a process improvement idea leading to the monthly targets accomplishment before the deadline.
- Handled B2C collections from US customers for their vehicles financed by GE.
- Recipient of reward & recognition from AVP for consistent performance.
Education
B.sc -
Burdwan university
01.2008
Skills
- Global Operations
- Continuous Improvements
- Transformation
- Process optimization
- Performance coaching
- Team Building
- Collections strategy
- Credit risk assessment
- Order to Cash
Personal Information
Date of Birth: 05/09/85
Languages
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Bengali
Elementary (A2)
A2
Timeline
Senior Associate VP (OM II)
Agilent technologies
08.2016 - Current
MANAGER
IBM
08.2015 - 07.2016
Assistant MANAGER
Accenture
10.2011 - 07.2015
Process Developer
GE MONEY
09.2006 - 06.2011
B.sc -
Burdwan university