Nayan Gogoi

LEAD ASSOCIATE — Accounts Payable (Invoice Processing + CRC)

Jan 2022 – Present

Invoice Processing

• Process high-volume PO and non-PO invoices with accurate 2-way/3-way matching and timely approval routing.
• Resolve invoice holds related to pricing, quantity, missing GR, or workflow errors.
• Maintain strong SLA adherence and high accuracy in invoice coding and documentation.

CRC / Issue Resolution

• Investigate and clear AP exceptions involving duplicate invoices, GR/IR discrepancies, blocked invoices, and system mismatches.
• Perform corrective actions in SAP to resolve aged items and prevent recurring discrepancies.
• Handle vendor queries regarding invoice status, rejections, payment blocks, and required corrections.

Process Governance

• Prepare dashboards covering volumes, accuracy, exceptions, and aging.
• Maintain SOPs for invoice and CRC processes and ensure audit compliance.
• Support month-end close activities including accruals, clearing exceptions, and reconciliation tasks.

Key Achievements

• Delivered 99% on-time processing across assigned queues.
• Reduced CRC turnaround time by 25% through improved RCA and corrective actions.
• Strengthened audit readiness by standardizing documentation and fixing recurring gaps.

SENIOR ASSOCIATE — Accounts Payable Vendor Master Data Specialist (Years 1–3)Invoice Processing Specialist (Years 4–7)

Jan 2015 – Dec 2021

• Created and updated vendor records in SAP: bank details, tax data, payment terms, compliance documentation.
• Conducted KYC checks, duplicate vendor scans, and compliance validations.
• Managed procurement operations for administrative expenses, ensuring cost efficiency. Handled vendor selection, negotiation, and contract renewals for goods and services.
• Coordinated with procurement and finance to resolve vendor onboarding discrepancies.
• Ensured full documentation and alignment with audit guidelines.

Key Impact:
Improved vendor master accuracy and reduced duplicate vendor creation.

Processed 2500+ invoices/month with 99% accuracy and SLA compliance.

• Managed PO/non-PO workflows and performed accurate 2-way/3-way matching.
• Cleared invoice holds by working closely with procurement, receiving, and vendor teams.
• Built dashboards tracking exception trends, aging, and processing efficiency.
• Identified recurring issues and supported SOP improvements.
• Audited/processed invoices, credit notes, payments, vendor reconciliations
• Processed legal, utility, freight, customs invoices, and employee expense claims in SAP ERP.
• Handled invoice corrections, reversals, and reprocessing, resolving parked and blocked items. Conducted vendor statement reconciliations, ensuring accurate financial records. Reviewed Procure-to-Pay (PTP) controls, ensuring compliance with company policies.

Key Impact:
Reduced invoice backlog and significantly improved AP turnaround time.