Nayan Jyoti Patowary
Summary
Vast expertise in the realm of US-Canada HR operations, encompassing hands-on involvement in vetting potential employees, enhancing organizational growth, refining processes, and executing changes across diverse client sectors. Demonstrated success in overseeing everyday operations, fostering business growth, and generating reports. My engagement spanned the complete human resources journey. Oversee all HR operations support and tools to ensure a comprehensive approach to employee management. Excel in operations and recruitment, possessing a diverse skill set and expertise. Proficient in utilizing diverse tools like Unified Service Central, Timekeeping tool, Pay force tool, Dayforce, ADP management, Smart forms requests, Ticketing, Tax management tools, Benefits enrollment tools, US Payroll etc. Leverage varied technical and non-technical techniques, deep analysis of employee’s requests, policies, compliance management. Directly involve in business management unit, considering business operations, managing business requirements. Possess strong interpersonal communication skills, customer service acumen, analytical prowess, and adept problem-solving abilities on a personal level.
Overview
4
4
years of professional experience
Work History
MHLS Senior Associate
Amazon
10.2023 - 10.2025
- Address employees' operational concerns at all levels within Amazon by fulfilling supportive analytical requests.
- Execute Tier 1, Tier 2 and Tier 3 tasks for HR Operations to ensure timely responses to standard inquiries and serve as a backup resource.
- Responsible for case document management, ticketing management.
- Create cases and resolve each case of employees of North America Amazon.
- Handle and resolve HR-related queries for Amazon employees, generating reports as needed.
- Log all incoming inquiries in Unified Service Central or Trouble Ticketing tools for tracking and resolution.
- Prepare comprehensive dashboard reports for payroll management purposes.
- Manage and oversee the operations of the payroll service center to ensure accurate and timely processing of transactions for all payroll entities.
- Handles lot of cases, managing documents of employees and reverting back with information.
- Take responsibility for addressing employee queries via ticketing systems.
- Monitor and rectify discrepancies in time cards, PTO/UPT/Attendance points, and adjust balances accordingly.
- Knowledge and manage employee’s important data in HR tools such as People Portal, Kronos tool, Amazon AtoZ, Smart forms, ADP, Pay force, Dayforce.
- Respond to inquiries regarding policies, benefits, attendance, payroll deductions, and leaves.
- Propose redesigns of HR processes to enhance service delivery and operational efficiencies, leveraging both existing and emerging technologies.
- Safeguard the accuracy and reliability of HRIS data and oversee the processing of HR-related changes.
- Proactively collaborate with regional HR business partners to foster global connectivity, facilitate cross-regional communication, and enhance opportunities for collaboration.
- Utilize analytical (both qualitative and quantitative), financial modeling, and presentation skills to provide insights.
- Manage the handling of confidential employee data and conduct analysis as required.
- Maintain HR data tools, reporting mechanisms, and dashboards to ensure functionality and accessibility.
- Address ad hoc HR data requests by collecting, analyzing, and presenting relevant data from diverse sources.
- Uphold the AES dashboard to track key performance indicators and metrics.
- Assist employees with US tax matters, including state and federal tax management.
- Provide support for benefits enrollment, such as medical, vision, and dental insurance, and conduct analytics on employee discount codes.
- Expertise in statistics methods and data analysis.
- Conduct data analysis to maintain accurate employee benefit information.
- Act as a liaison between HR, Finance, and Payroll departments, providing timely and precise payroll information and financial reporting.
- Ensure adherence to defined processes and maintain delivery standards in accordance with established quality benchmarks.
- Ensure that service level agreements for HR processes are consistently met.
- Oversee the day-to-day activities and foster the development of the HR Operations team.
- Take ownership of query resolution and individual performance metrics.
- Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonian’s research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth’s most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always 'Day 1.' What do we mean
- That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
Associate Recruiter
Talent Software Services
09.2022 - 08.2023
- Engaging in the recruitment of candidates across a spectrum of experience levels, from entry-level to senior positions.
- Participating in client meetings regarding fresh job prerequisites to gain a more comprehensive understanding of the job profiles.
- Employ a range of sourcing techniques including utilizing job boards like Job Diva, RTS search, talent search, job portals like Monster, CareerBuilder, LinkedIn search, Zip Recruiter, Recruitment geek as well as leveraging social media, attending networking events, and exploring industry-specific platforms to pinpoint potential candidates aligned with the job prerequisites.
- Storing information in Microsoft excel, word documents of the candidates to maintain records.
- Review resumes and applications to evaluate candidates' qualifications, skills, and experience against the job requirements.
- Direct involvement in recruiting top-tier W2 candidates both contractually and Full time.
- Conduct initial phone screenings to assess their suitability and interest.
- Coordinate and schedule interviews between candidates and hiring managers. Provide candidates with essential details about the interview process, including interview format, expectations, and logistics.
- Maintain regular communication with candidates to keep them informed about the status of their application, provide feedback, and answer their questions. Build relationships to ensure a positive candidate experience.
- Possess a good knowledge of Vendor Management System (VMS) portals such as Agile One, Beeline, and Workday HCM.
- Administer assessments, tests, or other relevant evaluation methods to gauge candidates' skills, cultural fit, and overall suitability for the role.
- Take charge of overseeing the Talent Acquisition and Recruitment process.
- Utilize diverse sourcing methods, including job boards, professional networks, and internal databases, to identify potential candidates who are US citizens or green card holders.
- Liaise with clients or hiring managers to provide updates on candidate progress, share insights about the candidate pool, and refine candidate profiles based on feedback.
- Keep up to date with industry trends, job market dynamics, and salary expectations to provide informed insights and recommendations to clients and candidates.
- Perform document registry of candidates in order to show the information required for candidates.
- Continuously build and nurture a pool of qualified US citizens and green card candidate contacts for future job openings.
- Facilitate salary and benefit negotiations between candidates and clients, ensuring a mutually beneficial agreement that satisfies both parties.
- Engage in strategic global recruitment initiatives.
- Formulate a comprehensive strategy for securing the most suitable candidates for the organization. Acquire talent for diverse roles.
- Conduct personal interviews, maintain thorough documentation, and provide necessary reporting.
- Collaborate seamlessly with other departments to align with the company's growth objectives while fulfilling individual responsibilities.
- Present job offers to be selected candidates, clearly outlining compensation packages, benefits, and other pertinent details. Address any concerns or questions they may have about the offer.
- Ensure all candidate information, communication, and documentation are accurately recorded and compliant with legal and organizational requirements.
- Continuously build and nurture a pipeline of potential candidates for future openings, cultivating relationships with passive candidates who may be a good fit for upcoming roles.
- Gather feedback from candidates and clients about the recruitment process, interview experience, and overall satisfaction. Use this feedback to improve the recruitment process and enhance candidate engagement.
- Collaborate with other recruiters, coordinators, and team members to share insights, strategies, and best practices, contributing to the overall success of the recruiting team.
- Stay updated on recruiting best practices, industry trends, and new technologies to continuously improve recruitment strategies and techniques.
- Talent Software Services is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing the best IT Consulting and Professional Services nationwide for over 34 years. TALENT is the premier Service-Disabled Veteran-Owned staffing company with a commitment to supporting diversity. TALENT helps companies meet their veteran and diversity spend initiatives and requirements. Committed to supporting veteran and diverse organizations. Proven workflow fine-tuned over 34+ years. Support customers in all 50 states and India. Teams dedicated to delivery, consultant care, and veteran sourcing. Track record of meeting client-defined SLAs for quality, cost, coverage, turnaround time, and compliance. Innovative candidate screening processes, including video interviews and Glider.ai integration. Candidate and consultant journeys enhanced by SENSE HQ Engagement Platform. Diversity staffing solutions customized to your DE&I initiatives. Provide EEO stats to clients quarterly. Focused on providing resources for all client demands which has earned TALENT Tier 1 status with several Fortune 500 companies. Collaborate with hiring managers or direct clients to understand the specific requirements of the job positions, including responsibilities, qualifications, and any unique attributes needed.
Talent Acquisition Associate
Cynet Systems
01.2022 - 09.2022
- Oversee the complete life cycle of the recruitment process for US clients.
- Source profiles of US candidates from Job Portals (such as CareerBuilder and Monster).
- Recruit candidates across a range of experience levels, from entry to senior roles.
- Engaged in the recruitment process for direct clients, catering to their W2 contract and full-time positions.
- Accountable for overseeing the complete hiring lifecycle for designated direct clients across various sectors such as Retail, Telecom, Wireless, Banking, Semiconductor, Financial, Pharma.
- Collaborating with client hiring managers to facilitate the interview procedure, align consultant feedback with resource requirements, and negotiate offers.
- Ensuring the seamless execution of day-to-day recruitment activities to uphold compliance and meet Recruitment Service Level Agreements (SLAs).
- Proficient in using Applicant Tracking Systems (ATS) like Job Diva and job platforms including Monster, CareerBuilder, LinkedIn, ZipRecruiter, and Xray Search.
- Having experience in document management which includes scanning, sorting, reviewing, indexing and storing documents of candidates.
- Conducting meetings with hiring managers to comprehend their business needs and staffing requirements.
- Taking charge of client staffing, which involves understanding and preparing hiring contract agreements, securing higher authority approvals, negotiating contract bill rates, and coordinating with the accounts team for vendor agreements.
- Overseeing the management of employee time sheets on a daily/weekly basis.
- Cultivating and reinforcing corporate relationships with valued clients while effectively addressing corporate-level concerns.
- Adhering to company protocols to ensure compliance in the hiring process.
- Lead the Talent Acquisition and Recruitment process.
- Collaborate closely with Recruiting leads and hiring managers.
- Engage in strategic global hiring initiatives.
- Formulate a targeted action plan to secure the best-fit candidates for the organization.
- Utilize specialized platforms to identify potential candidates.
- Personally conduct interviews, meticulously document the proceedings, and provide timely reporting.
- Alongside fulfilling individual responsibilities, demonstrate the ability to work harmoniously with other departments, keeping the company's growth vision in focus.
- Stay updated with industry trends.
- Headquartered in the Washington DC Metro area, Cynet Systems Inc is an award-winning IT & Engineering Staffing company. We are experts in Staff Augmentation, Recruitment Process Outsourcing, and Workforce Management Solutions. Ranked as one of the Best Places to Work in 2017, Cynet is also recognized as a Fast 50, Future 50 and Fantastic 50 by Washington Business Journal and Virginia Chamber of Commerce. Our success and delivery have been built on the core pillars of knowledge, and creativity. Forbes rank Cynet as one among the Top 25 Companies Nationwide hiring in all 50 states with a Glassdoor Rating of 4.0 and above.
Education
Bachelor - Computer Science and Technology
Chandigarh University
Mohali, Punjab01.2020
Skills
- HR operations
- HR support
- Effective Communication
- Payroll operations
- HR tools and interfaces
- Evaluation
- ChatGPT
- Ticketing
- Multitasking
- HR systems and implementations
- Teamwork
- Leadership
- Emergency Preparedness
- Operations Management
- Team Building
- Business Modelling
- Service Operations
- Technical issue analysis
- Active Listening
- Microsoft Office
- Conflict Management
- Data Analysis
- Compliances
- Dive deep troubleshooting
- Quantitative Analysis
- Time keeping
- Acrobat
LANGUAGES
English (Native or Bilingual Proficiency).
Assamese (Native or Bilingual Proficiency).
Hindi (Native or Bilingual Proficiency).
Timeline
MHLS Senior Associate
Amazon
10.2023 - 10.2025
Associate Recruiter
Talent Software Services
09.2022 - 08.2023
Talent Acquisition Associate
Cynet Systems
01.2022 - 09.2022
Bachelor - Computer Science and Technology
Chandigarh University
INTERESTS
Gaming., Singing., Music., Travelling., Youtuber.