Nayan Kumar
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Assistant Revenue Manager
Holiday Inn Kolkata Airport
05.2024 - Current
- Managing day to day yield operations.
- Daily pick-up analysis, strategy adjustments and reporting.
- Implement revenue management operations, procedures and best practices.
- Create and maintain a rolling 3 months forecast and full year forecast.
- Preparing AGM deck and Biz Mix file on Monthly basis.
- Organizing Revenue Meeting.
- Regularly checking the input and data for segments.
- Ensure website booking process is maintained and up-to-date and functional.
- Responsible for assessing, analyzing and pricing group business strategies.
- Manage and oversee strategy for all 3rdparty distribution by getting in touch with stake holders.
- Ensure all the rates are loaded properly in system and are active.
- Guiding and training to reservations team.
- Preparing Monthly and Weekly reports.
- Ensure all the contents and formats are correct on the websites by working closely with Marketing Managers.
Reservations Manager
Intercontinental Chennai Mahabalipuram Resort
12.2023 - 05.2024
- Allocate daily tasks to Reservations staff
- Review reservations booked daily
- Review arrival report daily
- Responsible for the preparation of occupancy forecast
- Responsible for training staff
- Responsible for the implementation of policies and procedures
- Responsible for recording Company/Travel Agent Rates both in the system and correspondence file
- Liaise with the Sales Department in regards to occupancy, Rates Reservation Analysis
- Responsible for various Production reports and supplies to each department concerned
- Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
- Reviews no-show and cancelled reservations and processes charges according to the hotel's policy
- Coordinating with Revenue Manager to update the status of inventory and monitoring the rates as per comp sets for better revenue management
- Preparing of Month end reports which includes OTA contribution report, Channel contribution report, package report and adjusting of revenue in month end according to P&L in SBRP
- Preparing the AGM deck
- Handling inventory and updating the revenue manager to open and closing of the inventory according to rooms categories in PMS
- Updation of forecast in BiZmix for 3 months
- Assisting DOSM incase of any assistance with reports, forecast or pricing.
Assistant Reservations Manager
Crowne Plaza Chennai Adyar Park
01.2023 - 12.2023
- Handling 287 keys
- Assist in managing the daily operations in the reservations department and support the reservations team in achieving departmental objectives (employee engagement, Reputation performance score, reservations accuracy, rev par etc
- Lead the reservations colleagues by ensuring proper hiring, training, and scheduling
- Supervise colleagues within the department to ensure that standards and policies of service are maintained
- Attend Pre-Convention and Revenue Management meetings as required
- Ensure that all departmental reports and correspondence are completed on time and accurately
- Work closely with Front Office and Sales Departments as well as IHG Global Sales to ensure inventory accuracy
- Work with Director, Revenue to monitor inventory and troubleshoot problem dates
- Support Tour, Leisure, and Group Reservations Agents daily to ensure tasks are completed efficiently and accurately
- Adhere to all hotel environmental policies and initiatives
- Carry out any other tasks as assigned
- Maintaining LNR and KNR accounts and rate loading through concerto.
Reservations Executive
Hilton Goa Resort
- 12.2022
- Handling and managing reservations process through various communications platforms
- Monitor room Sales and improve Sales technique
- Handle inquiries and obtain correct information regarding details of reservation
- Confirm and process reservation requests
- Ensure all information pertaining to reservations are properly taken and entered into the system
- Help maximize rooms sales by upselling to a higher category
- Check arrival list for next day arrival bookings
- Work closely with sales and front Desk and other departments to ensure guest requirements are met
- Doing CRM on daily basis to meet guest requirements and keep a note of VIP arrivals
- Attending daily detail call on daily basis with GM, Revenue managers and sales to plan strategy and discuss the rate of the day as per OTA insight
- Handling of R&I and maintaining inventory.
Reservations Associate
Crowne Plaza Rohini
3 2021
- Process reservation by mail, telephone or Central reservation system referral
- Process reservation from the sales office, other hotel departments and travel agent
- Creates and maintain reservations record by date of arrival and alphabetical listing
- Determines room rates based on selling tactics of the hotel
- Process cancellations and modifications and promptly relays this information to the front desk
- Tracks future room availabilities on the basis of reservations
- Helps develop room revenue and occupancy forecasts.
Reservations Associate
Holiday Inn Resort Kolkata
12.2019 - 09.2020
- Process reservation by mail, telephone or Central reservation system referral
- Process reservation from the sales office, other hotel departments and travel agent
- Creates and maintain reservations record by date of arrival and alphabetical listing
- Determines room rates based on selling tactics of the hotel
- Process cancellations and modifications and promptly relays this information to the front desk
- Tracks future room availabilities on the basis of reservations
- Helps develop room revenue and occupancy forecasts.
Front Desk Asssociate
Double Tree by Hilton Panaji
11.2018 - 11.2019
- Represent the hotel to the guest throughout all stages of the guest's stay
- Determinate's a guest's reservation status and identifies how long will the guest stay
- Help guest's complete registration cards and then assign rooms, accommodating special requests whenever possible
- Verified the guest's method of payment and follows established Credit-Checking procedures
- Places guest and room information to the appropriate hotel personnel
- Cross Training in reservation department.
Internship
Crowne Plaza Gurgaon
06.2016 - 10.2016
- Learned the various operations carried in all the major four departments in the hotel which are front office, housekeeping, F&B, and food production.
Education
BSC in H & HA -
SIHM INDORE
CBSE - undefined
Senior Secondary
Sido Kanhu High School - undefined
Secondary
Skills
- Concerto
- SBRP ( Strategic Business and Revenue Planning)
- Excel
- Ms Word
- Opera PMS
- ONQ
- R&I
- OTA Insight
Accomplishments
- Runner up in Carrom
- 01st Prize in Cricket
Timeline
Assistant Revenue Manager
Holiday Inn Kolkata Airport
05.2024 - Current
Reservations Manager
Intercontinental Chennai Mahabalipuram Resort
12.2023 - 05.2024
Assistant Reservations Manager
Crowne Plaza Chennai Adyar Park
01.2023 - 12.2023
Reservations Associate
Holiday Inn Resort Kolkata
12.2019 - 09.2020
Front Desk Asssociate
Double Tree by Hilton Panaji
11.2018 - 11.2019
Internship
Crowne Plaza Gurgaon
06.2016 - 10.2016
Reservations Executive
Hilton Goa Resort
- 12.2022
Reservations Associate
Crowne Plaza Rohini
3 2021
BSC in H & HA -
SIHM INDORE
CBSE - undefined
Senior Secondary
Sido Kanhu High School - undefined
Secondary
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