Nayan Maske
BCOM Graduate
Pune
Summary
Accomplished Regulatory Compliance Specialist with a proven track record at Gallagher Service Center, enhancing compliance and quality standards. Demonstrated leadership in guiding teams towards achieving excellence in regulatory practices and customer service quality.
Brings ability to quickly learn and apply new regulations, along with strong analytical and research skills.
Overview
9
9
years of professional experience
Work History
Regulatory Compliance Specialist
Gallagher Service Center
09.2023 - Current
- Implemented robust record-keeping systems to ensure accurate tracking and easy retrieval of compliance-related information during inspections or audits.
- Supported external audits by providing necessary documentation, addressing inquiries, and implementing corrective actions as needed.
- Collaborated with cross-functional teams to develop comprehensive risk management strategies and reduce exposure to non-compliance penalties.
- Prioritized project-related tasks to efficiently complete essential tasks.
- Prepared and submitted regulatory file applications and supporting documentation.
Customer Service Representative Quality Analyst
Gallagher Service Centre
06.2018 - 11.2022
- Maintained accurate records of monitored calls, ensuring data integrity for future reference and reporting purposes.
- Enhanced call center quality by monitoring and evaluating customer interactions for compliance with company policies and procedures.
- Boosted customer satisfaction by providing feedback to agents on their strengths and areas for improvement.
- Supported agent development by providing coaching and guidance on effective call handling techniques.
- Streamlined internal communication by collaborating with team leaders to address performance gaps and share best practices.
- Improved overall call center efficiency by making recommendations for process improvements based on observed trends.
Fines and Penalties
Gallagher Service Center
12.2015 - 04.2018
- To check Medical and indemnity Claims for payments and bills purpose.
- To file carrier reporting claims
Education
Bachelor in Commerce - Banking And Finance
Garware College of Commerce
Pune, India 04.2001 -
Skills
Legal research
Documentation review
Training delivery
Compliance monitoring
Teamwork and collaboration
Problem-solving
Problem-solving abilities
Leadership skills
Effective communication
Analytical thinking
Process improvement
Accomplishments
- Integral Part of SMART Tool UAT .
- Cleared I-Kat(insurance aptitude test)exam.
- Part of pilot process.
- Monthly Calibrations with Onshore team to structure and form SOP's
Timeline
Regulatory Compliance Specialist
Gallagher Service Center
09.2023 - Current
Customer Service Representative Quality Analyst
Gallagher Service Centre
06.2018 - 11.2022
Fines and Penalties
Gallagher Service Center
12.2015 - 04.2018
Bachelor in Commerce - Banking And Finance
Garware College of Commerce
04.2001 -