Nayan Shah
Gurgaon
Summary
Results-driven professional with a strong track record in strategic problem-solving and effective collaboration. Demonstrated ability to drive organizational growth and deliver measurable results in fast-paced environments. Recognized for adaptability to last-minute changes and consistently achieving high-quality work under pressure. Core competencies include project management, team leadership, and performance optimization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Officer Team Developer
Bank of America
Gurgaon
11.2016 - Current
- Well-versed knowledge of swift messaging payments outside borders, same as in MT 103, MT 202, payment.
- Team handling.
- Process SME.
- Well-known knowledge of Loan IQ and syndication in commercial lending.
- Well-versed knowledge of swift messaging payments outside the border.
- Maintained relations with existing finance customers while assessing trade transactions and presenting them for approval.
- Ensured that all client queries are reverted on a regular basis, and all high-value (bulk payments: swift, 202, 102) transaction statuses were reported to clients through emails on a daily basis.
- An effective communicator with relationship-building and interpersonal skills, strong analytical, problem-solving, organizational capabilities, and a team player.
- Extensive knowledge of swift payments, 202, 102, Open Account, Supply Chain Finance, handling of amendments, and process specialist.
- Completing the work within the given time frame (pre-cutoff and post-cutoff documents checklist preparation and exception resolutions), highlighting the errors in the documents submitted by the client, and ensuring that payment happens by the end of the day.
- Prioritized the resolution and response to customers within an agreeable timeframe, as well as ensured that high levels of customer satisfaction were maintained.
- Work on overseas document release and documents arrival notice on a daily basis, and ensure physical documents are delivered to the client to avoid demurrage charges.
- Ensured that any discrepancies in documents presented were referred to the applicant/customer presented to the bank within the cut-off time, and dealt with in a timely manner.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained positive working relationship with fellow staff and management.
- Conducted performance evaluations and provided constructive feedback.
- Implemented new technologies to enhance workplace productivity levels.
- Supervised subordinate staff in carrying out daily duties and activities.
- Developed and maintained relationships with key clients and stakeholders.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
B.Com -
Shri Ram College of Commerce
01.2016
CLASS XII -
Raj English School
01.2012
CLASS X -
Raj English School
01.2010
Skills
- Customer Support Expertise
- Effective Communication
- Effective Team Collaboration
- Analytical Problem-Solving
- Dedicated Work Ethic
- Flexible Problem-Solving
- Strategic Decision Making
- Programming languages
- Well-versed knowledge of MS Office
- Rapid Skill Acquisition
- Dedicated Professional
- Proficient in Core Subject Matter
- Strong Planning Abilities
- Team Supervision
- Relationship building
- Multitasking Abilities
- Dependable and responsible
- Computer skills
- Attention to detail
- Organizational skills
Accomplishments
- Won 1st Bank of America-Global Recognition Hi-Five Award, 02/01/17
- Won 2nd Bank of America-Global Recognition Bronze Award, 05/01/17
- Won 3rd Bank of America-Global Recognition Hi-Five Award, 09/01/17
- Won 4th Bank of America-Global Recognition Bronze Award, 02/01/18
- Won 5th Bank of America-Global Recognition Hi-Five Award, 02/01/19
- Won 6th Bank of America-Global Recognition Bronze Award, 02/01/20
- Won 7th Bank of America-Global Recognition Hi-Five Award, 03/01/21
- Won 8th Bank of America-Global Recognition Bronze Award, 20/10/22
- Won 9th Bank of America-Global Recognition Bronze Award, 12/07/24
- Received appreciation by e-mails from manager and trade head for best performance and for handling transactions within SLA.
- Completed 90 documents in a day which set a benchmark for the Team in Open account Team.
- Completed 124 transactions in a day which set a benchmark in my team.
Extracurricular Activities
Participated in Startup Weekend at Banaras Hindu University (BHU). Participated in CMC National Employability Test. Participated in various social cause activities organized in society. Participated in various cultural events in school and college. Completed certification in coding languages like C#, HTML5, JAVA. Participated in the UAT testing of application in current organization.
Certification
- Wave 3 Banking certification
- Certification in many computer programming languages.
- competed many core Certification in company.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Gujarati
Advanced (C1)
C1
Timeline
Officer Team Developer
Bank of America
11.2016 - Current
B.Com -
Shri Ram College of Commerce
CLASS XII -
Raj English School
CLASS X -
Raj English School
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