Nayan Sharma
Pune
Summary
I'm an operations and data management professional with 9+ years of experience leading teams and delivering marketing campaigns across regions like North America, EMEA, APAC, and NORDICS. I've managed large cross-functional teams — sometimes 40+ people — and always focused on timely, high-quality delivery that meets client expectations. I've worked closely with delivery, MIS, and quality teams to keep operations running smoothly, and I regularly use tools like Zoom Info, Sales Intel, Sales Navigator,6sense,Marketo and Salesforce for support data-driven decisions. I enjoy building strong teams, simplifying processes, and creating real value for clients. I'm detail-oriented, adaptable, and always looking for ways to improve and grow.
Overview
10
10
years of professional experience
1
1
Certification
3
3
Languages
Work History
Assistant manager operation
Leadque Global B2B Private limited
2025.10 - Current
- Own end-to-end delivery for B2B outbound lead generation campaigns across email marketing and telemarketing, ensuring programs meet client expectations, SLAs, and internal quality standards.
- Lead an organization of over 100 SDRs and email marketing associates through team leads; drive performance via a structured cadence: daily huddles, one-on-ones, calibrations, and weekly business reviews.
- Translate client goals into execution plans: campaign timelines, targeting readiness, messaging alignment, QA gates, and reporting—ensuring smooth launches and stable delivery.
- Drive lead quality governance through QA frameworks (checklists, audits, sampling, feedback loops) to reduce rework, and improve consistency across teams.
- Partner with stakeholders to manage campaign health, including pacing, queue management, data readiness, deliverability/process adherence (as applicable), and escalation resolution.
- Own capacity planning and workforce allocation: forecast demand, plan staffing by account or campaign, balance workloads across shifts and teams, and ensure coverage for peak periods.
- Build and maintain KPI dashboards and operating metrics focused on delivery volume, quality, adherence, and efficiency, without exposing client-confidential numbers.
- Conduct campaign performance analysis (by segment, persona, industry, messaging, list quality, and channel), and implement optimizations to improve outcomes and client satisfaction.
- Act as the primary escalation point for delivery risks; ensure clear stakeholder communication, and corrective action plans.
Sr Team Leader
On direct marketing Services
2016.03 - 2025.09
- Developing detailed plans that outline project goals, tasks, timelines, and budgets.
- Oversaw end-to-end campaign execution for clients across global regions, Tailoring campaigns to client requirements and ensuring smooth execution.
- Ensured all campaigns adhered to SLAs and maintained the highest standards of compliance and quality through rigorous oversight and feedback loops.
- Compiled productivity reports, analyzed campaign performance, identified areas for improvement, and implemented changes to enhance lead conversion rates.
- Created and monitored key performance indicators (KPIs) to measure success and inform strategy.
- Collaborated with Team member to align operational objectives with overall business strategy.
- Managed high-value accounts, oversaw project allocation, and led a team of Database Administrators (DBAs) and Account Managers.
- Collaborated with the MIS group to ensure timely execution of client campaigns while maintaining alignment with regional demands.
- Led weekly team meetings to provide feedback, address operational challenges, and conducted monthly meetings with key stakeholders.
- Shrinkage management, coaching team, Training management.
Call Center Representative
Flipkart PTV LTD
2018.02 - 2021.04
- Taking More then 100+ Call in Day to resolves customer Queries.
- Making Report on CSAT, DSAT & ATH.
Education
Bachelor of engineering -
Rajiv Gandhi Proudyogiki vishwavidyalaya
BhopalSkills
Client relationship management
Data interpretation
Effective team communication
Collaborative communication skills
Shrinkage management
Workflow optimization
Certification
Software testing advance
Interests
Engaging in activities like cooking, camping, and traveling has significantly enriched my life, fostering personal growth and valuable skills Cooking allows me to express creativity and attention to detail, YouTube blogging (Channel Name – Nayan Sharma Vlogs), Cricket
Timeline
Assistant manager operation
Leadque Global B2B Private limited
2025.10 - Current
Call Center Representative
Flipkart PTV LTD
2018.02 - 2021.04
Sr Team Leader
On direct marketing Services
2016.03 - 2025.09
Software testing advance
2015-02
Bachelor of engineering -
Rajiv Gandhi Proudyogiki vishwavidyalaya