Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
HOBBIES
Timeline
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Nayana A

Nayana A

Bengaluru

Summary

Highly motivated employee with detailed oriented risk management skills gained via through investigation and research experience with excellent problem solving skills, analytical skills, and time management. Possessing strong work ethic, corporate exposure, adaptability and exceptional interpersonal skills. Determining root cause of fraudulent activity and mitigating the risk there by assisting clients in effective decision making and contributing towards achieving organizational goals.

Overview

2
2
years of professional experience

Work History

Junior Associate

Iron Mountain
Bengaluru
09.2023 - Current
  • Case Management/Order Management/NCSP, Managing Generic mailboxes (Monitoring generic mailboxes and making sure emails are getting into the CRM tool).
  • Order Management/Case Management. Reviewing orders for Cut offs. Checking Service level profiles of customers.
  • Assigning orders to market areas for fulfillment.
  • Liaising with transport teams in regards to shipment.
  • Reviewing customer queries.
  • Determining type/category.
  • Assigning requests to onshore teams, Vendor teams for resolution based on customer requirements, Process maps.
  • Created and maintained detailed records of client transactions.
  • Conducted market research to determine customer needs and preferences.

Associate Research Analyst

London Stock Exchange Group-under the payroll of GKHR Consultancy
Bengaluru
01.2023 - 07.2023
  • To conduct research on individuals and entities with an aim to identify any potential risk factors associated on the subject of investigation by reviewing and analyzing media articles.
  • To investigate official sources of all countries (registrars, regulators, courts, etc.) for information on companies and individuals.
  • To identify red flags from country based litigation, bankruptcy, regulatory and law enforcement databases.
  • Conducting in-depth research on PEP (Politically Exposed Persons), heightened risk individuals and organization worldwide.
  • To analyze the collected information with a view to reputational, financial and integrity risk (sanctions, corruption, bribery, money laundering, terrorism financing, regulatory violations, etc.) and prepare comprehensive reports.
  • Understanding on fundamental of Anti-money laundering, customer due diligence, KYC process & sanctions.
  • Updated the resolved tasks on Salesforce a cloud-based customer relationship management system.

Education

Bachelor of Science - PCM

Vivekananda Degree College
Bengaluru
10-2022

Pre University Course - PCMB

Vijaya Vittala Composite PU College
Mysuru
06-2019

SSLC -

Jnana Vahini Public Shcool
04-2017

Skills

  • Excellent written & verbal communication skills
  • Self motivated, versatile & Eager to learn
  • Team Building & Leadership qualities
  • Customer relationship management
  • Strong analytical & problem solving skills
  • Operations & Performance Management
  • Flexibility & adaptability
  • Reliability & accuracy
  • Presentations
  • Risk Management

Accomplishments

  • Rewarded with two consecutive awards namely Resolution Ranger Badge - top performer of the month award & Service Scout Badge for achieving set metrics goals & meeting the goals.
  • Active member in NSS group & took part in numerous community services.

Languages

Kannada
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

HOBBIES

  • Dancing.
  • Cooking.
  • Gardening.
  • Watching series.
  • Reading novels.

Timeline

Junior Associate

Iron Mountain
09.2023 - Current

Associate Research Analyst

London Stock Exchange Group-under the payroll of GKHR Consultancy
01.2023 - 07.2023

Bachelor of Science - PCM

Vivekananda Degree College

Pre University Course - PCMB

Vijaya Vittala Composite PU College

SSLC -

Jnana Vahini Public Shcool

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Nayana A