Summary
Overview
Work History
Education
Skills
Dancing
Timeline
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NAYANA HD

NAYANA HD

CUSTOMER RELATIONSHIP MANAGER
BANGALORE

Summary

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Legal And Financial Specialist

Krushika Farming Community
11.2023 - Current
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sport Leader - CRM

Decathlon Pvt Ltd
Bangalore, Karnataka
05.2023 - 11.2023
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Supported office business development and customer service.

Internship Student

Centre For Prisoners Rights And Their Families
11.2022 - 02.2023
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.

Sports Leader - CRM

Decathlon Pvt Ltd
08.2021 - 10.2022
  • Planned and evaluated recreation and athletic programs with recreation director to support community.
  • Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Developed positive and productive relationships with kids, parents and staff.
  • Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.

Internship Student

Indian Red Cross Society
01.2018 - 01.2018
  • Interacted with customers by phone, email, or in-person to provide information.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Analyzed problems and worked with teams to develop solutions.

Education

Sri Vani Girls High School
Bangalore, India
04.2001 -

MES Vidya Sagar MPL Prof Shastry
Bangalore, India

No Degree - Law

St Joseph's College of Law
Bangalore, India
04.2001 -

Skills

    Staff Management

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Dancing

Dancing is pure joy for me. Lost in rhythm, I find joy in the dance

Timeline

Legal And Financial Specialist

Krushika Farming Community
11.2023 - Current

Sport Leader - CRM

Decathlon Pvt Ltd
05.2023 - 11.2023

Internship Student

Centre For Prisoners Rights And Their Families
11.2022 - 02.2023

Sports Leader - CRM

Decathlon Pvt Ltd
08.2021 - 10.2022

Internship Student

Indian Red Cross Society
01.2018 - 01.2018

Sri Vani Girls High School
04.2001 -

No Degree - Law

St Joseph's College of Law
04.2001 -

MES Vidya Sagar MPL Prof Shastry

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