Nayana Nagesh
Mangalore
Summary
Detail-oriented Project Coordinator with 8 years of professional experience, including hands-on project coordination at XY Retail, and prior experience as a Team Lead and Reporting Manager. Adept at coordinating project timelines, monitoring progress, managing dependencies, and collaborating with internal teams to ensure successful delivery. Strong background in team leadership, training, quality management, and client interaction, with a consistent track record of improving processes, meeting deadlines, and supporting large-scale operational initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Coordinator
XY Retail
01.2025 - Current
- Supported over 550 global retail stores across POS, E-commerce, and OMS platforms.
- Coordinated end-to-end project activities, tracking tasks, milestones, and deliverables.
- Prepared and maintained functional requirement documents, specifications, process flows, and meeting minutes.
- Facilitated requirements gathering, change management, and PMO governance including project plans and risk logs.
- Coordinated UAT efforts, defect tracking, and ensured release readiness for retail product deployments.
- Utilized Jira, Confluence, and Grafana for efficient project management.
- Represented XY Retail for Armani in client-facing roles, managing stakeholders across Italy, Japan, the US, and the UK.
Reporting Manager (Team Lead)
Glowtouch Technology
Mangalore
08.2020 - 12.2024
- Managed and led a team of 30+ members, ensuring smooth day-to-day operations, and consistent service delivery.
- Handled roster management, leave planning, and workforce allocation to maintain optimal coverage and productivity.
- Identified training requirements and coordinated skill-development sessions to improve team performance.
- Served as the primary point of contact for client communication, sharing updates, addressing concerns, and ensuring expectation alignment.
- Effectively managed escalations, ensuring timely resolution, and minimal impact on operations.
- Tracked and analyzed quality and performance metrics, driving continuous improvement, and maintaining high customer satisfaction.
- Utilized Jira and Salesforce to generate weekly and monthly performance and operational reports for tracking team productivity, quality metrics, and SLA adherence.
Product Training (Webinar Platform)
Glowtouch Technology
Mangalore
09.2019 - 08.2020
- Delivered 200+ global client-facing product training sessions for up to 150 participants.
- Designed and delivered structured product training modules aligned with features and use cases.
- Conducted interactive, time-efficient sessions to drive product adoption and understanding.
- Created, managed, and maintained product training videos and learning content using Vimeo and Camtasia.
- Gathered client feedback and refined training content to improve learning outcomes.
- Tools: Zoom, Microsoft Teams, Vimeo, Camtasia.
Education
BSC - Physics, Mathematics and Computer Science
St. Agnes Autonomous College
Mangalore01.2018
PUC - PCMS (Physic, Chemistry, Mathematics, Statistic)
Sharada Pre University College
Mangalore01.2015
Skills
- Mentoring and training
- Project management
- Process optimization
- Scrum methodology
- Web development (HTML/CSS)
- Analytical skills
- Leadership capabilities
- Technical Documentation
- Workforce strategy
- Training facilitation
- Quality enhancement
Certification
Certified ITIL foundation 4
Accomplishments
- Best Reporting Manager Award 2022.
- Customer satisfaction award for delivering high-end quality Product training.
- Recognized in the STAR Performance Award program.
Hobbies and Interests
- Gardening
- Yoga
Languages
- Hindi
- Kannada
- English
- Hindi
- Kannada
Timeline
Project Coordinator
XY Retail
01.2025 - Current
Reporting Manager (Team Lead)
Glowtouch Technology
08.2020 - 12.2024
Product Training (Webinar Platform)
Glowtouch Technology
09.2019 - 08.2020
BSC - Physics, Mathematics and Computer Science
St. Agnes Autonomous College
PUC - PCMS (Physic, Chemistry, Mathematics, Statistic)
Sharada Pre University College