Nayana Papaiah
Bengaluru
Summary
Technology leader with over 12 years of experience in enhancing reliability and performance of web applications. Demonstrated success in decreasing incident resolution times and designing scalable cloud architectures. Expertise in aligning support, DevOps, and solution design to achieve strict service-level objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
DEVELOPER SUPPORT ESCALATION ENGINEER(L3)
Microsoft Corporation
06.2018 - 08.2025
- Diagnosed and resolved critical issues across IIS, ASP.NET, Blazor, WCF, gRPC, and Azure services.
- Guided customers through advanced configuration of IIS, ASP.NET, PHP, and ARR for secure deployments.
- Configured Azure VM Network Security Group rules and enabled private endpoints for App Service.
- Deployed and managed cloud-native applications utilizing Azure DevOps, GitHub, and PowerShell.
- Leveraged Application Insights and Azure Monitor to monitor performance and detect anomalies.
- Containerized ASP.NET Core applications using Docker Desktop for deployment on Linux and Windows.
- Analyzed performance traces using PerfView and Wireshark; debugged memory dumps with WinDBG.
- Managed incident escalation workflows with product teams to ensure timely resolution.
DEVELOPER SUPPORT ENGINEER(L2)
Magna Infotech deployed in Microsoft
11.2015 - 06.2018
- Diagnosed and resolved performance bottlenecks in customer-facing web applications, ensuring optimal responsiveness and scalability.
- Provided guidance on authentication flows, SSL certificate management, ARR, and diagnostic logging to enhance application security.
- Debugged ASP/ASP.NET code to reproduce complex customer issues for faster root cause identification.
- Authored technical documentation and knowledge articles on emerging technologies to support continuous learning.
- Led technical triage sessions and live demonstrations to share insights and accelerate issue resolution.
SOFTWARE ENGINEER
SSG Software Systems deployed in Wipro Limited
07.2014 - 11.2015
- Delivered real-time sales reports to managers using advanced SQL and Excel automation tools.
- Administered database and network issues, ensuring platform stability and uptime.
- Developed interactive web portals and dashboards for enhanced operational visibility.
- Investigated transactional discrepancies between Synapse, SAP, and distributor software for data integrity.
- Automated reporting workflows by integrating SQL logic with Excel macros.
- Collaborated with analysts, developers, and sales teams to define system capabilities and requirements.
- Mentored junior software engineers, promoting technical growth and delivery excellence.
- Contributed to initiatives enhancing system performance and user experience.
SOFTWARE PROGRAMMER
SIDSSOL Technologies
11.2012 - 07.2014
- Collaborated with clients to gather requirements and define project scope for various applications.
- Developed responsive ASP.NET web applications using C# to implement business logic and data-driven features.
- Utilized ADO.NET components for efficient data access and manipulation across all modules.
- Architected relational database structures in MS SQL Server, including views and stored procedures.
- Integrated Bootstrap UI framework with custom CSS and JavaScript to enhance user experience.
- Embedded Google Maps APIs to enable location-based features and improve interactivity.
- Diagnosed application-level bugs in legacy systems, enhancing stability and maintainability.
- Conducted module-level unit testing to validate functionality and ensure code quality before deployment.
Education
B.E - Information Science
Alpha College of Engineering
PUC - PCMB
Vijaya BIFR College
SSLC (Class X) - undefined
HCES
Skills
- Languages & Frameworks: C#, ASPNET, ASPNET Core, JavaScript, jQuery, HTLM, HTML5, CSS, Bootstrap, XML, JSON, C, C, Python, Visual Studio, PowerShell
- Cloud & Containers: Azure App Service, Azure SignalR, Azure Bot Service, Azure VM, Docker Desktop, Azure Cognitive services (Language Understanding), Azure OpenAI, Kubernetes
- Data & Automation: SQL Server, ADONET, TFS, Azure DevOps
- Monitoring & Diagnostics: Application Insights, Azure Monitor, Dynatrace, PerfView, Wireshark, Network Monitor, WinDbg
Certification
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Azure AI Fundamentals (AI-900)
- Awards: Star Achiever twice, Microsoft
Timeline
DEVELOPER SUPPORT ESCALATION ENGINEER(L3)
Microsoft Corporation
06.2018 - 08.2025
DEVELOPER SUPPORT ENGINEER(L2)
Magna Infotech deployed in Microsoft
11.2015 - 06.2018
SOFTWARE ENGINEER
SSG Software Systems deployed in Wipro Limited
07.2014 - 11.2015
SOFTWARE PROGRAMMER
SIDSSOL Technologies
11.2012 - 07.2014
B.E - Information Science
Alpha College of Engineering
PUC - PCMB
Vijaya BIFR College
SSLC (Class X) - undefined
HCES
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