Citrix
Nayana Solanki
Experienced Processional In Banking And Finance
Ahmedabad
Summary
Secure a responsible career opportunity to utilize my training and skills, while making a significant contribution to the growth of the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Information Process Enabler
TATA CONSULTANCY SERVICES
Gandhinagar
10.2017 - Current
- Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed
- Locate/research information using multiple systems/technologies
- Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues
- Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner
- Learn and maintain a basic understanding of products, procedures, and systems
- Achieve department metrics and expectations
- Participate in a team-based environment to achieve department goals.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
collection executive
Axis Bank ltd
- 08.2020
- Create and Organize list of people who have not made payments according to severity of delinquency
- Ensure all customer information is correct, including phone numbers and addresses
- Make contact with consumers via the telephone to arrange payments for past due accounts
- Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
- Offer advice or refer customers to debt counselors
- Record new commitment to repay debt
- Initiate telephone, written, and/or email contact with internal & external customers with amounts past due, determine reason and arrange for collection or adjustment to correct errors in accounts
- Purge records if debt has been satisfied.
FRONT DESK OFFICER
MUTHOOT FINCORP LTD.
01.2016 - 09.2017
- KYC checking
- Customer Background verification
- Gold appraisal
- Loan disbursement
- Cash handling.
BACK OFFICE EXECUTIVE (OFFICER)
ICICI BANK LTD.
09.2013 - 10.2014
- KYC checking of Saving Accounts, Current Accounts, HUF, Partnership firm, PVT LTD
- Generating customer ID in FINACLE banking software
- Inward and outward clearing
- Critical field verification after account opening
- Two-wheeler and four-wheeler loan documents checking and disbursements.
Education
MBA (marketing) - undefined
T.Y.B.COM - Commerce
Gujarat University
H. K. Commerce College 03.2007 - 10.2010
H.S.C. - Commerce
Gujarat Board
Vidhyanagar High School 03.2006 - 07.2007
S.S.C. -
Gujarat Board
Ahmedabad 03.2004 - 05.2005
Skills
Proficient in MS Office (MSExcel, MSWord, MSPowerpoint), Proficient to work on FINACLE Banking Software
Personal Information
- Community: Gujarati
- Blood Group: AB-
- Date of Birth: 09/25/90
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Potency
- Work effectively with diverse groups of people.
- Ambitious and committed to excellence.
- Sincere with a high level of integrity.
- Able to develop and maintain good and ethical relationship with surrounding peoples.
Disclaimer
I hereby declared you that, the above all information provided by me is absolutely true to the best of knowledge and belief.
Accomplishments
- Achieved best employee of month by completing policies with accuracy and efficiency.
- Early certified in all the processes.
- Given knowledge training to other company in process ramp down.
- Got appreciation from client for completing 3 different process certification simultaneously.
Software
Sales force
Finacle banking software
Certification
Institute of Finance Banking ans Insurance
Timeline
Information Process Enabler
TATA CONSULTANCY SERVICES
10.2017 - Current
FRONT DESK OFFICER
MUTHOOT FINCORP LTD.
01.2016 - 09.2017
BACK OFFICE EXECUTIVE (OFFICER)
ICICI BANK LTD.
09.2013 - 10.2014
Institute of Finance Banking ans Insurance
04-2013
T.Y.B.COM - Commerce
Gujarat University
03.2007 - 10.2010
H.S.C. - Commerce
Gujarat Board
03.2006 - 07.2007
S.S.C. -
Gujarat Board
03.2004 - 05.2005
collection executive
Axis Bank ltd
- 08.2020